complaint·September 3, 2024

Interviews revealed that seven (7) out of 11 residents have disagreed with the allegation and agree that the food served is of good quality. Record reviews have shown appropriate, quarterly, visits have been done by a Dietician during meal service(s). Record reviews also show kitchen staff have completed food handling certification and have certificates on-site, conducted through premier food safety. Based on record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated. An exit interview was conducted with Tracey Mallaret, General Manager, and a copy of this report has been provided.