complaint·March 14, 2024

On 01/17/24 LPA interviewed A1 regarding the allegation above, A1 deni ed the allegation above. Per A1, insulin was administered daily and would only be withheld if blood sugar was too high , or if R1 would refuse. A1 continued to report that prior to R1 admitting to Hawthorne Terrace care home, LLC it was advised that prior placement educate R1 on how to check blood sugar; however when R1 arrived to Hawthorne Terrace care home, LLC R1 was unable to do. On 01/17/24 LPA interviewed S1-S2 regarding the allegation above, 2 of 2 staff interviewed denied the allegation above. On 01/17/24 LPA interviewed W1 regarding the allegation above, W1 reported R1 was provided with insulin upon discharge however, W1 could not recall if R1 was taught on how to check blood sugar or administer own insulin. W1 also reported W1 could not remember if R1 was medication complaint while in care. On 01/17/24 LPA interviewed R2-R6 regarding the allegation above, 5 of 5 residents interviewed denied the allegation above and reported receiving medication daily. On 01/17/24 LPA conducted review of MAR and did not observe any discrepancies, BP/Glucose checks as well as medication refusals were documented. Allegation: Staff refused to return resident’s personal belongings. It is being alleged facility staff is refusing to return R1’s clothing. On 01/17/24 LPA interviewed A1 regarding the allegation above, A1 denied the allegation. Per A1, R1's belongings have been packed and are ready to be picked up however, there has been no communication from R1's family on when the belongings will be picked up from the facility. On 01/17/24 LPA interviewed S1-S2 regarding the allegation above, 2 of 2 staff interviewed denied the allegation above and stated R1's belongings are packed in 2 boxes and have been ready for pick up. On 01/17/24 LPA interviewed R2-R6 regarding the allegation above, 5 of 5 residents interviewed denied the allegation above and reported that no personal belongings have gone missing while in care. On 01/17/24 LPA conducted a tour of the facility and observed R1's belongings to be packed in boxes and stored in the facilities storage space. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted with Mercedes Espino, and a copy of this report was provided.