complaint·May 18, 2022

On Monday, 05/16/22 the Licensee inquired about what time the Hospice Aid would be arriving for shower schedule, they received a text message from the hospice staff at 10:36am Stating that “A new shower aid has been assigned to your patients, they should be contacting you anytime.” It was revealed by Licensee, since hospice did not arrive as scheduled, R1 was given a bed bath in their room, on 05/16/22 by Administrator, Licensee, and facility staff, around 12pm. Licensee stated that “they are the one who physically picks up the resident to place Residents in shower chair.” LPA observed on 05/18/22 at 12:50pm hygiene products in the facility such as soap, water, diapers, ointment, towels to assist with bathing. On Wednesday, 05/18/22 LPA observed at 1:40PM hospice staff, entering the facility. LPA observed Hospice Staff in the Room of R1, and they confirmed that they were there to bathe both R1 and R2. Hospice staff also confirmed that it was it first day at the facility to conduct bathing. LPA attempted to conduct Interviews with R1-R2, but residents were not responsive. Based on Interviews, Record Review, and Observation the department finds that “Although the allegation may have happened or is valid, there is not preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.” An Exit Interview was conducted, and a copy of this report was provided. No citations were issued during this visit.