Complaint·January 18, 2023

The investigation reveals the following: Regarding " Staff do not safeguard resident’s personal property.", it is alleged that R1’s clothing, shoes, jewelry, undergarments, and watch has gone missing from their apartment. During the visit LPA toured the facility and observed 1 camera facing R1’s apartment, another camera inside of R1’s apartment and a lock on R1’s closet door. Administrator confirmed R1 has complained about missing items in the past and the facility provided a camera outside of R1’s apartment. The Administrator further stated that the facility reviewed the footage with R1 and did not find anyone entering the apartment. Per administrator resident believes the staff are coming through the closet wall. 2/2 staff interviews confirmed that the facility has always assisted the residents whenever they are missing items and denied staff taking or borrowing items. 6/7 residents confirmed that they do not have problems with missing items and often leaves their doors unlocked. 4/7 residents further stated that 1 resident have complained but believes that the resident has a memory impairment issue because their story does not make sense. 1/7 resident stated staff are borrowing their items and putting it back. The resident further stated they have reviewed the cameras and have not seen anyone entering the apartment and the lock on the closet door can only be opened by the residents in the apartment. Based on LPA's observation, interviews, and file review the investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted with Shakeb Rafat and a copy of this record provided.