Complaint·August 28, 2023

On 08/28/2023, LPA Richard reviewed the shower schedules for the Assisted Living unit it revealed that all the residents that are on the list get their showers as scheduled. Staff also indicated that when resident refuses to be bathed they required to ask three times before they can reschedule them for later that day or the next day. Six out of six staff stated that they provided residents with assistance bathing and grooming. Based on LPA observations, information gathered, interviews conducted, and records reviews, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is Unsubstantiated. An exit interview was conducted and a copy of the report was provided to the executive Director Lilit Mnatsakanyan.