complaint·September 13, 2024

The investigation revealed the following: Regarding the allegation, “Staff hit resident.” It is being alleged that staff are physically abusing residents. Record reviews revealed the following: During the observation of staff records, each staff has completed annual in-service training of 40 hours, directed by Evangeline Agatep, Administrator. Specifically, staff have conducted the "Resident Rights / Reporting Elder & Dependent Adult Abuse" of 3 hours on 02/05/2024 and "Importance & techniques of Personal Care" of 2 hours on 01/22/2024, which verifies that all staff have received trainings on reporting potential elder, and adult, abuse and at how to appropriately assist residents in care. Interviews revealed the following: 4 out of 4 staff and 3 out of 3 residents have disagreed that the allegation has taken place.Based on record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated. Regarding the allegation, “Staff handled resident in a rough manner.” It has been alleged that residents are not being treated with dignity and respect while in care. Record reviews revealed the following: During the observation of staff records, each staff has completed annual in-service training of 40 hours, directed by Evangeline Agatep, Administrator. Specifically, staff have conducted the "Personal assistance and Care including restraints" of 3 hours on 02/19/2024 and "Importance & techniques of Personal Care" on 01/22/2024, which verifies that all staff have received trainings on how to provide personal assistance to residents as they ambulate, the appropriate use of restraints with residents in care and the techniques and importance of staff assisting residents with the residents' personal care. Interviews revealed the following: 4 out of 4 staff and 3 out of 3 residents have disagreed that the allegation has taken place. Based on record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated. Regarding the allegation, “Staff made inappropriate comment(s) to resident.” It has been alleged that staff are verbally abusing residents in care. Record reviews revealed the following: During the observation of staff records, each staff has completed annual in-service training of 40 hours, directed by Evangeline Agatep, Administrator. Specifically, staff have conducted the "Resident Rights / Reporting Elder & Dependent Adult Abuse" of 3 hours on 02/05/2024 and "Resident Rights" of 2 hours on 01/15/2024, which verifies that all staff have received trainings on the importance of Resident Rights and how and when to report expected abuse(s). Report continues, see LIC9099-C Interviews revealed the following: 4 out of 4 staff and 3 out of 3 residents have disagreed that the allegation has taken place. Based on record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated. There have been zero (0) deficiencies cited during today's visit. An exit interview was held with Evangeline Agatep (S3), Administrator, and a copy of this report has been provided.