complaint·March 30, 2022

Regarding the allegation: Resident received unexplained bruises while in care. It’s being alleged that a resident sustained bruising while in care. The investigation revealed the following: During interviews with the staff, 4 out of 4 denied the allegation to be true. S1 denies the allegation occurred at the facility. “R1 was sent to UCLA psych. Eventually, the hospital was able to stabilize them. The family was extremely satisfied with our services. We were surprised by the complaint because even the family stated the bruising came from the hospital visit.” S2 states, I spent a lot of time as R1’s 1 to 1. We are trained to sooth residents when they are in crisis. We are trained to back away. We don’t do restraints here.” S3 states, “never witness anyone grabbing or restraining R1. If I did, I would have definitely reported that. We have to report any little thing here.” During interviews with the residents the following was revealed: 4 out of 5 residents denied the allegation to be true. 1 resident was unavailable for an interview. R2-5 unanimously all agreed that they enjoy living at the facility, denies ever being mistreated, restrained or handled in a way that may cause injury. R2 states, “well I like it very much obviously. I’ve been here almost 8 years. The staff treat me well, oh my God yes. If there is anything I can say I really love it here.” R4 states, “I’ve been here 10.5 years. I enjoy it. They are all my angels. They help me whenever I need it. The staff, they are all very kind to me. I think it’s a wonderful place.” During an interview with W1 they state, “I never had any concerns about Sunrise. They took really good care of my relative. I have no particular case against Sunrise. They took really good care of R1. The bruises came from the hospital restraining R1 during their time there.” During a review of the medication administration record, LPA observed resident was on a medication that made bruising easier and may have taken longer than usual for any bleeding to stop. During a review of progress notes there was no indication of bruising prior to resident leaving for the hospital. When resident returned back to the facility it was noted that resident had a small bruise on right arm with skin intact. Based on LPA’s observation, interviews conducted, and record review, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted, and a copy of the report was given.