complaint·July 23, 2025

Investigation Revealed the Following: Allegation: Allegation: Staff do not ensure elevator is in good repair. The details of the complaint alleged that the facility is doing nothing to fix the elevator that is in disrepair. On July 23, 2025, at approximately 9:30 AM, during an interview with the Executive Director (A#1), it was reported that an elevator broke down on June 26, 2025, and requires a valve replacement due to overheating. (A#1) mentioned that they are still awaiting the delivery of the part needed to repair the broken elevator. Currently, only one of the two elevators is operational. Furthermore, (A#1) stated that the facility has an open contract with OTIS Elevators. Because they manufacture elevators, the facility is unable to hire a different repair company. On July 23, 2025, at approximately 10:30 AM, during a records review, LPA Iniguez observed copies of emails exchanged between (A#1) and OTIS Elevators. On June 26, 2025, (A#1) reported a malfunctioning elevator via a phone call. The same day, a technician from OTIS Elevators arrived to assess the situation and subsequently shut down the elevator. On June 27, 2025, (A#1) followed up with an email indicating that a technician had come the previous day and shut down one of the elevators. (A#1) emphasized the need for assistance regarding this issue. Later that day, the account manager for OTIS Elevators responded to (A#1)’s email, stating that the technician had reported the problem was due to an overheated valve that needed replacement. To prevent future occurrences, they planned to install two oil coolers in the elevators. Additionally, LPA Iniguez noted that the facility communicated with the repair company via email on the following dates: June 30, July 1, July 9, July 10, July 16, July 18, July 20, and July 21, 2025. These emails documented the facility's efforts to resolve the elevator issue as promptly as possible. Evaluation Report continues LIC 9099-C During this investigation, LPA did not find sufficient evident to support the above-mentioned allegation(s). Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of evidence standard has been met; therefore, the above-mentioned allegation(s) are found to be UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted, and a copy of the Complaint Report was given to Melon Rivera/Executive Director.