Complaint·September 27, 2023

On 09/27/23, from 10:00am-1:30pm, LPA interviewed S1-S4 and R1-R7. 4 of 4 staff denied the allegation that Staff does not keep resident's room clean. All staff stated that the rooms are cleaned daily. Additionally, S1 stated that the rooms get a deep cleaning once a month, on top of the daily cleaning. LPA toured the facility and resident’s room and did not observe the facility, nor the rooms toured to be dirty or unkempt. LPA interviewed R1-R7, and 7 of 7 residents interviewed, denied that Staff does not keep resident's room clean. All residents interviewed stated that the staff does keep their rooms cleaned. Based on interviews and observations, there is insufficient evidence to support the allegation: Staff does not keep resident's room clean. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. Allegation #2: Staff does not treat resident with dignity or respect. On 09/27/23, from 10:00am-1:30pm, LPA interviewed S1-S4 and R1-R7. 4 of 4 staff denied the allegation that Staff does not treat resident with dignity or respect. All staff confirm that they are treating all residents with dignity and respect. And to their knowledge, they state that no one has stated otherwise, or brought it to their attention. Additionally, S1 states that all staff are trained in personal rights of the residents and have in-service training yearly. LPA interviewed R1-R7. 7 of 7 residents interviewed denied that Staff does not treat resident with dignity or respect. All residents stated that indeed the staff does treat them with dignity and respect. Based on interviews, there is insufficient evidence to support the allegation: Staff does not treat resident with dignity or respect. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated . No deficiencies were cited at the conclusion of the investigation. An exit interview was conducted, and a hard copy of this report was provided to Luz E. Rose, Administrator.