Complaint·March 17, 2025

INVESTIGATION REVEALED THE FOLLOWING: Allegation: Staff do not provide resident with laundry service. On 05/15/2024 the department and Maria Theresa Pascual Wellness Director toured the facility. The department observed laundry area, service schedules, staff members schedules and services provided. On 05/15/2024, during interviews with 6 staff the department asked if staff laundry services were provided at the facility. Of those interviewed, 6 out of 6 staff stated they provide laundry services to all residents at the facility. On 05/15/2024, the department interviewed 8 residents. Of those interviewed, 8 out of 8 residents stated that laundry services were provided daily, weekly, twice a week, and as often as needed. Of those interviewed, 8 out of 8 residents who stated that they were happy with the laundry service, and they are receiving daily housekeeping, and the caregivers are doing an excellent job. Based on the information gathered, an inspection of the facility, observation, and interviews conducted, an analysis of records reviewed, the Department found no evidence to support the allegations mentioned above. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations, did or did not occur, therefore the allegations are Unsubstantiated. Allegation: Staff do not provide resident with housekeeping service. On 05/15/2024 the department toured facility from 10:00 am-1:12 pm and observed Room 212, Room 337, Room 335, Room 327 & 328, Room 304, Room 318, Room 316 & 317, and Room 315. The department observed all rooms to have housekeeping schedules posted which included daily cleaning of bathrooms. On 05/15/2024, The department interviewed 6 staff, of those interviewed 6 out of 6 staff stated there are 4 housekeeping staff on alternate schedules to service all rooms daily. Of those interviewed, 6 out of 6 staff stated the facility provides housekeeping services to residents. On 05/15/2024, The department interviewed 8 residents of those 8 out of 8 reported they had no concerns as their rooms are serviced daily or as needed and did not feel neglected. CONTINUED ON LIC9099-C Based on the information gathered, an inspection of the facility, observation, and interviews conducted, an analysis of records reviewed, the Department found no evidence to support the allegations mentioned above. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations, did or did not occur, therefore the allegations are Unsubstantiated. Allegation: Staff do not ensure that resident receives mail when delivered to facility. On 05/15/2024, The department interviewed Maria Theresa Pascual, Wellness Director who stated, that the facilities contact residents when they receive mail, as the concierge desk must notify the resident who must come down and receive their mail. If the resident is not able to come down, the staff will wait for family or resident. On 05/15/2024 The department interviewed 8 residents of those interviewed, 8 out of 8 residents stated that mail is received including packages and USPS Mail. On 05/15/2024, The department interviewed 8 out of 8 residents. Of those interviewed, 8 out of 8 stated deliveries arrive and staff notifies residents to pick up their packages which residents receive on a timely manner. On 05/15/2024 the department interviewed 6 staff members. Of those interviewed, 6 out of 6 staff members interviewed disagreed with the allegation. Based on the information gathered, an inspection of the facility, observation, and interviews conducted, an analysis of records reviewed, the Department found no evidence to support the allegations mentioned above. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations, did or did not occur, therefore the allegations are Unsubstantiated. Allegation: Staff did not ensure that resident received medical care. On 05/15/2024, The department interviewed Maria Theresa Pascual, Wellness Director who stated the facility ensures that residents receive medical care. On 05/15/2024, The department interviewed 6 staff of those interviewed, 6 out of 6 stated that residents’ medical care is not mismanaged. On 05/15/2024, The department interviewed with 6 out of 6 staff who stated that they ensure that resident received medical care. On 05/15/2024, The department interviewed 8 residents of those interviewed, 8 out of 8 residents stated that they disagreed with the allegation. Of those interviewed, 8 out of 8 residents stated satisfaction with the medical care they received and felt that their health needs were consistently addressed. CONTINUED ON LIC9099-C Based on the information gathered, an inspection of the facility, observation, and interviews conducted, an analysis of records reviewed, the Department found no evidence to support the allegations mentioned above. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations, did or did not occur, therefore the allegation is Unsubstantiated. Allegation: Staff do not ensure that facility is maintained in good repair. On 05/15/2024, The department and Maria Theresa Pascual, Wellness Director toured the facility grounds and noted the facility looks clean, indoor, and outdoor passageways were free of obstructions, lights all operated properly, as did sinks and toilets and beds had all required linens. On 05/15/2024, The department interviewed 8 residents of those interviewed, 8 out of 8 stated they believed the facility was maintained well and that the facility was in good repair. On 05/15/2024, The department interviewed 6 staff of those interviewed, 6 out of 6 staff stated that facility is in good repair and well maintained. Based on the information gathered, an inspection of the facility, observation, and interviews conducted, an analysis of records reviewed, the Department found no evidence to support the allegations mentioned above. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations, did or did not occur, therefore the allegation is Unsubstantiated. There were no deficiencies cited. An exit interview was conducted with the administrator Luz Rose and a copy of the Complaint Investigation Report LIC9099, and LIC9099-Cs, was provided to facility staff. CONTINUED ON LIC9099-C