Complaint·July 16, 2025

The investigation revealed the following: #1 Allegation: Staff physically abused resident At 10:15 AM, LPA conducted interviews with three residents (R2, R3, R4), who stated they had not been physically abused in any way by a staff member. R2, R3 and R4 also allowed LPA to observed their showers that were installed with shower heads with cords and there were health & safety concerns. LPA attempted to interview R1 twice during the investigation, but R1 was unwilling to be interviewed. Additionally, LPA attempted to interview R5 and R6, but they were unavailable. LPA also conducted interviews with Staff 1- Staff 6 (S1-S6), and 6 out of 6 staff members stated they have not witnessed, experienced, or heard of any resident being physically abused in any way by a staff member. S1-S6 also mentioned that R1 can sometimes be challenging to assist with their (ADLs) Assistance Daily Living, In such instances, alternate measures are taken to ensure R1 receives the necessary assistance. At 11:30 LPA reviewed documents and it was observed that R1 did received assistance from S1 which did not involve physical abuse. The incident was documented and reported to the responsible administrative staff and Community Care Licensing. An alternate plan was immediately implemented to prevent future occurrences. Based on the evidence gathered during the interviews and observations during the investigation, the above allegations are found to be Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted and this report was discussed and provided to Luz Rose Administrator at the conclusion of the visit with appeal rights.