Complaint·February 14, 2024

The investigation revealed the following: Allegation: Staff do not assist resident with grooming as needed. It is alleged that residents are not being groomed as needed. LPA reviewed weekly grooming schedule for residents, which show that most of the residents get one to two showers a week. LPA interviewed staff (S1-S3) regarding the allegation. All the staff interviewed three out three staff stated that majority of the residents receive assistance with their grooming. (R1-R3) have their own one on one private companion (care givers), who help with their daily grooming. The Oakmont care giver assisted them with the grooming when they requested assistance. LPA interviewed (R4-R5) regarding the allegation. They all stated that the staff is great at taking care of them. Especially with the toilet needs. LPA interviewed the three one on one private companion (care givers) all stated that residents received grooming every day. LPA Richard attempted to interview R1 but was unsuccessful and was unable to answer the questions. R1 have her own one on one private companion. Based on interviews, observation, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is Unsubstantiated . Allegation: Facility do not ensure resident wears clean clothing. Allegedly, the staff do not assist residents wear clean clothing. During the visit LPA observed that all the residents wear clean clothing at the dinning room. LPA interviewed staff (S1-S6) regarding the allegation. All the staff stated that residents wear clean clothes every day, some of the residents don’t like to change their clothes, if the clothes aren’t soiled or dirty. LPA interviewed resident (R4-R5) residents stated that the staff change their clothes every day unless they don’t want their clothes to be changed. Based on interviews, observation, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is Unsubstantiated . Allegation: Facility staff do not ensure resident has clean bed linens. Allegedly, the staff do not ensure resident has clean bed linens. During the visit LPA observed that all the residents room have clean bed linens and comforter. LPA interviewed staff (S1-S6) regarding the allegation. All the staff stated that residents beds are changed every day with clean linens, pillowcases, and blankets. If the residents have an accident in bed staff will remove their linens. If the bed linens are soiled and dirty the staff will remove their linens. LPA interviewed resident (R4-R5) residents stated that the staff cleaned their beds every day. Based on interviews, observation, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is Unsubstantiated . Allegation: Facility staff do not assist resident with bathing as needed. Allegedly, the staff do not assist resident with bathing as needed. During the visit LPA interviewed staff (S1-S6) regarding the allegation. All the staff stated that residents are showering two or three times a week. Some of the residents have their own schedule for showering. If the residents have an accident the staff will bath them. If the residents are going out in the outing the resident might want to shower before leaving. LPA interviewed residents (R4-R5) residents stated that the staff do bath them according to their schedule unless they have an accident or refuse to take a bath that day. Based on interviews, observation, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is Unsubstantiated . A copy of the complaint investigation Report LIC9099 and LIC9099-C was provided to the facility. There were no deficiencies cited. An exit interview was conducted.