complaint·May 17, 2023

Continued LIC9099-C page 2 Allegation #1: Staff engaged in a verbal altercation with a resident. Staff 1-3 (S1-S3) stated none of the staff engaged in a verbal altercation with R1. Staff 4 (S4) stated she was not working at the facility when the complaint allegations were reported. S4 stated she never witness staff in a verbal altercation with any of the residents. S1-S3 stated they advised R1 the staff needed to remove all the items and furniture from out of his room because it was heavily infested with bed bugs, the exterminator was going to treat the room until the bed bugs were completely gone. S1-S3 stated they asked R1 if he wanted to keep any of his items. R1 did not want the staff to remove items from his room. S1-S3 stated they told R1 he could not bring the infested items back to his room. S1-S3 stated R1 got upset and was verbally abusive toward staff. S1-S3 and R2-R4 stated R1 is the person that speaks inappropriately to staff and residents. R2-R4 stated staff never engaged in a verbal altercation with R1. R1-R4 stated staff treats residents with dignity and respect. S1-S4 and R2-R4 denied the allegation. Allegation #2: Staff physically bumped the resident. Staff 1-4 (S1-S4), and residents 2-4 (R2-R4) all stated residents are treated with dignity and respect. S1-S-4 and R2-R4 stated a male staff did not bump the resident with his stomach during a verbal altercation. S1-S4 and R2-R4 all stated residents are treated with dignity and respect. S1-S4 and R2-R4 denied the allegation. Investigation revealed the following: LPA Interviewed staff 1-4 (S1-S4), and residents 2-4 (R2-R4) all stated residents are treated with dignity and respect. S1-S4 stated residents are safe, healthy, and have comfortable accommodations, furnishings, and equipment to meet their needs. S1-S4 stated residents free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature. S1-S4 stated residents do not interfere with the resident's daily living functions, including eating, sleeping, or toileting; or withholding of shelter, clothing, medication, or aids to physical functioning. S1 Ms. Aquino stated R1 failed to comply with the health and safety of other residents at the property. R1 fail to comply with verbal abuse and guideline at the facility. S1-S4 and R2-R4 denied the allegation. Based on interviews, available evidence, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated. A copy of the Complaint Investigation Report LIC9099 and LIC9099-C provided to the Med Tech/Caregiver Divine Grace Diaz. There were no deficiencies cited. An exit interview was conducted.