complaint·April 3, 2025

Investigation revealed the following: Regarding the Allegation, "Staff did not provide copies of resident's file to authorized representative". It has been alleged that on March fifth of the year 2025 (03/05/25) a formal letter was dispatched to Bentley Suites requesting photocopies of all documents pertinent to their client, R1, and that the authorized representative (AR) had not received any response. On 03/28/25 L PA conducted record review of communications from the AR of R1 to the facility. The communications record were listed as follows: at least four (4) electronic communication attempts (e-mail) from AR to the facility betw een the dates of 03/05/25 - 03/25/25. On 04/03/25 between 09:45AM and 10:45AM, LPA interviewed three (3) residents (R2-R4). R1 was not available for LPA interview. All three (3) residents (R2-R4) disagree with the allegation. On 04/03/25 between 11:00AM and 12:40PM, LPA interviewed two (2) staff (S1-S2). Both interviewed staff (S1-S2) stated that one witness (W1) has received all documentation of R1, as requested, and that W1 has signed R1's emergency ID as reception of documentation of R1 (dates unknown). S1 and S2 have confirmed they had not received electronic messaging from R1's authorized representative (AR). Staff three (S3) was not available for LPA interview. On 04/03/25 between 12:57PM and 1:07PM, LPA interviewed one witness (W1). W1 has stated that they had only received a paper clipped stack of paperwork pertaining to R1, for W1 to bring to R1's new care facility and that R1's AR had not received any response from the facility. Based on record reviews and interviews conducted, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be Substantiated . California Code of Regulations, Title twenty-two (22), Division six (6) is being cited on the attached LIC9099-D. One deficiency has been cited, see LIC9099-D. An exit interview was held with staff one, Muriel Cabacungan (S1). A copy of this report, the deficiency cited, and facilities' appeal rights have been provided to Muriel Cabacungan (S1).