complaint·July 9, 2025

The investigation revealed the following: Allegation: Facility staff does not comply with its neighborhood complaint policy. It is being alleged that neighbors have complained about the facility noise level, and their concerns have not been addressed. On 07/09/25 between 10:45 AM and 11:45 PM, LPA conducted interviews with S1 – S4. Administrator Belen Taico (S1) stated that when a neighbor has a complaint regarding the facility, she will address the complainant and work on a solution. Belen Taico stated that in the past there have been complaints from neighbors, and that when she’s reached out to these neighbors regarding their complaints, the neighbors have dismissed the complaint. Furthermore, 4 out of 4 staff interviewed denied the allegation. On 07/09/25 between 11:50 AM and 12:35 PM, LPA conducted interviews with R1 – R4. Based on interviews conducted, 4 out of 4 residents interviewed stated they did not know of the neighborhood complaint policy. 3 out of 4 residents interviewed said they don’t know if neighbors have complained about the facility noise level. On 07/09/25, between 1:45 PM and 2:10 PM, LPA Gonzalez interviewed W1-W2. Of those interviewed, 2 out of 2 stated they have no problems with the facility. Based on observation, interviews conducted, and records reviewed, there is insufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is Unsubstantiated . Allegation: Facility is not in clean and sanitary condition. It is alleged that the residents frequently discard their cigarette buds on neighbor’s property, facility cleaning supplies are left under neighbor’s windows and facility trash cans overflow. On 7/7/2025 LPA and Muriel Cabacungan toured the inside and outside grounds of the facility. During facility tour, LPA observed the facility to be clean and sanitary. LPA inspected the kitchen, resident rooms, and common areas, and observed them to be clean and in sanitary condition. LPA observed that the facility has a smoking area, located on the side of the facility towards the back, secluded and away from staff and residents. LPA observed that the smoking area had an ashtray where the residents throw their cigarette buds. LPA observed the smoking area to be clean. LPA did not observe any buckets filled with bleach or cleaning supplies on the side of the facility. During the facility tour, LPA observed the back alley to be clean and free of trash, or obstructions. LPA did not observe any cigarette buds on the ground or anywhere near the neighbor’s property. LPA did not observe the trash overflowing. Continued on LIC9099-C On 07/09/25 between 10:45 AM and 11:45 AM, LPA conducted interviews with S1 – S4. Based on interviews conducted, 4 out of 4 staff denied the allegation, adding they do not use bleach to clean the facility. S2 stated that staff pour all the used water, after mopping into a container on the side of the house that leads to the drain. On 07/09/25 between 11:50 AM and 12:35 PM, LPA conducted interviews with R1 – R4. Based on interviews conducted, 4 out of 4 residents interviewed said they don’t know if staff leave bleach filled buckets and cleaning supplies right under a neighbor’s window. 4 out of 4 residents interviewed stated that they don’t know if the trash is frequently overflowing. 4 out of 4 residents interviewed said this facility is kept clean and in a sanitary condition. 4 out of 4 residents interviewed stated that their rooms are cleaned daily. 4 out of 4 residents interviewed stated that they are satisfied with the services provided to them at this facility. LPA and Muriel Cabacungan toured the inside and outside grounds of the facility. During facility tour, LPA observed the facility to be clean and sanitary. LPA inspected the kitchen, resident rooms, and common areas, and observed them to be clean and in sanitary condition. LPA observed that the facility has a smoking area, and it is located on the side of the facility towards the back, secluded and away from staff and residents. LPA observed that the smoking area had an ashtray where the residents throw their cigarette buds. LPA observed the smoking area to be clean. LPA did not observe any buckets filled with bleach or cleaning supplies on the side of the facility. During the facility tour, LPA observed the back alley to be clean and free of trash, or obstructions. LPA did not observe any cigarette buds on the ground or anywhere near the neighbor’s property. LPA did not observe the trash overflowing. Based on observation, interviews conducted, and records reviewed, there is insufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is Unsubstantiated . LPA did not find any deficiencies during this investigation; therefore, no citations were issued. An exit interview was conducted, and a copy of the report was provided to Assistant Manager, Muriel Cabacungan . LPA did not find any deficiencies during this investigation; therefore, no citations were issued. An exit interview was conducted, and a copy of the report waws provided to Administrator Belen Taico.