Complaint·November 4, 2022

Investigation revealed: Allegation: Staff did not safeguard resident’s personal property During the course of investigation, LPA was unable to find any evidence supporting the allegation. Three (3) of the four (4) residents interviewed stated staff has access to their room when residents are not present but have no issues with staff entering their rooms. Three (3) of the four (4) residents stated there are no issues with belongings or personal property missing from resident’s rooms. Administrator stated there are no reports of missing personal property from resident’s rooms. Staff (S2-S3) stated residents four (4) of the five (5) residents have not claimed missing personal property from resident’s room. Staff (S3) stated staff does not go into resident (R1) room to clean unless (R1) is present per (R1) request. Staff (S3) stated staff closes (R1) door and does not enter the room until (R1) is present when (R1) leaves the facility. LPA observed resident (R1) room to be crowded with boxes of various items open and unopened during visit. There is no evidence that supports the allegation the facility does not safeguard resident’s personal property. Allegation: Staff are not meeting residents needs. During the course of investigation, LPA was unable to find any evidence supporting the allegation. Three (3) of the four (4) residents interviewed stated there are no issues with staff not meeting resident’s needs. Three (3) of the four (4) residents interviewed stated to call for staff assistance the residents push the call button or call staff’s name. Three (3) of the four (4) residents interviewed stated there are no issues with response from staff when calling for help. Administrator stated residents have the call button to get assistance. Administrator stated staff responds immediately to the call button. Administrator stated mobility devices are within reach of the residents. Staff (S2-S3) stated residents push the call button for assistance. Staff (S2-S3) stated staff responds immediately to call button unless staff is assisting another resident. Staff will notify available staff to assist. Staff (S2-S3) stated mobility devices are within reach of the residents. LPA observed no issues with the positioning of mobility devices in resident’s rooms at the time of the visit. LPA observed these mobility devices to be in reach of each resident in resident’s rooms. LPA observed the call button being responded to by staff several times during the investigation at the facility. There is no evidence that supports the allegation the staff are not meeting residents needs. Based on LPA’s interviews conducted and records reviews, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. An exit interview was conducted with Lead caregiver Lilybelle Calzado and a hard copy was provided.