Complaint·January 5, 2024

Investigation revealed the following: Allegation: Facility is not providing adequate activities for residents. It was alleged that there are no social activities in the facility. On 10/3/2023 from 10:00 am – 11:45 am, LPA Montoya interviewed two staff (S1-S2), two (2) residents (R1-R2) and one (1) witness (W1). LPA attempted to interview two residents (R3-R4) but LPA was unable to obtain statements due to the residents’ medical conditions. Based on interviews with S1 and S2, the facility has scheduled activities but not all residents are willing to participate. The facility offers the following activities: board games, play card, coloring, shooting balls, music hour, watching TV, and many others. The residents are reminded daily to participate in these activities. Interview with R1 and R2 revealed they prefer their own activities. R1 prefers to listen to the radio, watch TV in the bedroom and shop online. R2 is not interested in the facility activities but prefers to go out to the community with a friend. Interview with one witness (W1) revealed W1 is uncertain whether there are activities offered in the facility. LPA observed play balls, word puzzles, arts and craft and board games in the living room. Based on record review, the facility has an activity calendar that offers adequate activities, however, LPA observed based on interviews that residents prefer their own personal activities. Based on observations, interviews and record review, there is no sufficient evidence to prove the above allegation. Report continued in LIC9099-C Allegation: Staff are not properly trained to provide for the needs of the residents. It was alleged that there are two brand new employees in the facility who are totally untrained. These staff are not unwilling to assist but staff just don’t know how to do things. On 10/3/2023 from 10:00 am – 11:45 am, LPA Montoya interviewed two staff (S1-S2), two (2) residents (R1-R2) and one (1) witness (W1). LPA attempted to interview two residents (R3-R4) but LPA was unable to obtain statements due to the residents’ medical conditions. Based on interviews with S1 and S2, they had training prior to working at the facility. S1 and S2 stated they also had on-the- job training. S1 and S2 stated all staff are fully trained to provide for the needs of residents. Interviews with one resident (R2) and a witness (W1) revealed staff are properly trained to provide for the needs of the residents and all staff are able and willing to assist residents. R1, however, claimed that staff are willing to assist but two staff are not properly trained to provide for the needs of the residents. LPA observed the two on duty staff (S1-S2) were properly assisting residents in care. Based on observations, interviews and record review, there is no sufficient evidence to prove the above allegation. Based on LPA’s interviews conducted and records reviews, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted with Lilybelle Calzado and a hard copy of the report was provided.