complaint·July 18, 2024

On 07/18/24, from 9:00am-10:00am, LPA interviewed staff (S1) regarding the allegation. 1 of 1 staff denied the allegation that the Facility failed to properly address flooding in facility. S1 stated that the facility that had flooding was Bay Towers At Bixby Knolls Active Adult & Independent Living (which is not licensed through Community Care Licensing) and not Bay Towers At Bixby Knolls Assisted Living and Skilled Nursing which is licensed. LPA toured Bay Towers At Bixby Knolls Active Adult & Independent Living and checked the 2 nd floor for flood damage and toured the affected rooms and found that the rooms were empty and being repaired. Residents that were affected were relocated to different units in the facility. The flooding did not take place at the facility on the complaint; therefore, the complaint is unfounded . This agency has investigated the complaint alleging Facility failed to properly address flooding in facility. We have found that the complaint was unfounded , meaning that the allegation was false, could not have happened and/or is without reasonable basis. We have therefore dismissed the complaint. No deficiencies were cited. An exit interview was conducted with Don McDonald, Director, and a hard copy of this report was provided.