complaint·June 17, 2025

The investigation revealed the following: Allegation: Facility does not have hot water. It is being alleged that residents in care do not have access to hot water and that the hot water has not been working properly for multiple days. On 6/16/25 The Department conducted Interviews with R1-R4 regarding the allegation above, 3 of 4 residents denied the allegation above and reported have no issues with the water temperature. 1 of 4 residents interviewed reported the water temperature in resident’s bedroom was a bit cold but was fixed the same day. On 6/16/25 The Department conducted interview with ED regarding the allegation above, ED confirmed the allegation above and stated that there was an issue with 1 of 2 water boilers. Per ED there are 2 water boilers on top to building A (Independent living building) that supplies water to both buildings A and B (Assisted Living Building), ED continued to state that 1 of the 2 water boilers stopped working properly and needed to be repaired. Per ED the water boiler was repaired on 6/14/25 but was set at the wrong temperature and later fixed by facility staff. On 06/16/25 and 06/17/25 The Department conducted interviews with S1-S3 regarding the allegation above, 3 of 3 staff confirmed the allegation above and reported the facility had some issues with the water, but since it has been fixed. On 06/16/25 and 06/17/25 The Department conducted a tour of the physical plant that consist of 2 buildings on the premises with a parking lot in between, building A is an independent living unit that is not licensed by CCLD, and building B is licensed by CCLD on floors 1,4,5 and 6. Floors 2 and 3 are not licensed by CCLD and are Skilled Nursing floors . On 06/16/25 and 06/17/25 during tours of building B the following rooms had the water temperatures checked: room 413- 98.2 F, room 405- 100.5 F, room 418- 98.4F, room 403- 98.2F, room 502- 96.9F, room 5070 107.6, room 516- 100.5 F, room 519- 98.2 F, room 603-96.0, room 605- 108.7 F, room 614- 102.8F , room 619- 97.0 F., room 418 102 F, room 413- 108.5 F, room 407- 109.2 F, room 402- 108.1 F, room 502- 103.6 F, room 505 107.6 F, room 517- 103.8 F, room 518 103. 4 F, room 620- 100 F, room 613- 103.1 F, room 605- 108.9 F, room 603- 100.4 F. On 06/17/25 The department conducted a file review and did not observe that an unusual incident report was not submitted to CCLD reporting the issues with 1 of 2 water boilers, ED confirmed that an unusual incident report was not sent to CCLD. On 06/17/25 The Department conducted a record review of invoices from SouthWest Mechanical dated 6/6/25, 6/12/25, 6/14/25, which indicate repairs on water boiler were done. Based on The Departments observations and interviews which were conducted record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be substantiated. California Code of Regulations, Title 22, Division (6) and Chapter (8) are being cited on the attached LIC 9099D. Exit interview conducted, appeal rights explained, and a copy of this report was provided to Executive Director Don McDonald. The investigation revealed the following: Allegation: Facility air conditioner/heating is not working properly. It is being alleged that the facilities heating and air conditioning is not functioning correctly. On 6/16/25 The Department conducted Interviews with R1-R4 regarding the allegation above, 4 of 4 residents denied the allegation above and reported having no issues with neither the air conditioning or heating. On 6/16/25 The Department conducted interview with ED regarding the allegation above, ED denied the allegation above and reported Building B has not had issues with air conditioning nor heating. On 06/16/25 and 06/17/25 The Department conducted interviews with S1-S3 regarding the allegation above, 3 of 3 staff denied the allegation above and reported that the facility has portable fans and heaters for the residents to use incase an issue arises. On 06/16/25 and 06/17/25 during tours of building B the following rooms were observed to have an operable AC unit: rooms 405, 418, 403, 502, 507, 516, 519, 603, 605, 614, 619,413, 407, 402, 505, 517, 518, 620, 613. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted, and a copy of this report was provided to Executive Director Don McDonald.