complaint·November 3, 2025

The details of the complaint alleged that one of the underground garage gates is frequently broken at the facility and remains open, creating a dangerous situation for the residents on either side of the building. On 11/3/2025, from 9:30am-2:00pm, the department interviewed staff (S1-S4) and residents (R1-R4) regarding the allegation. 3 of 4 staff (S2-S4) denied the allegation that Facility gate is in disrepair. Most of the staff stated that they did not know that the gate was not working and that they did not hear any complaints about it. S1 stated that they were aware that the gate was not working on 10/30/25 and called that day to have it serviced. S1 stated that Community Controls came out on 10/31/25 to service and repair the gate and it has been working ever since that day. The department interviewed residents (R1-R4) about the allegation and 3 of 4 residents that were interviewed stated that they had no knowledge that the gate was not working. While 1 resident stated that they informed a staff member about the gate. The department reviewed Community Controls Gate Invoice (Dated: 10/31/2025) and The W.C. Friend Company Gate Invoice (Dated: 08/30/2024) and observed that the gate was serviced and repaired on 10/31/2025 and that it was previously serviced and repaired on 08/30/2024. The department also observed and verified that the entrance gate and exit gates were working properly. Based on observation, interviews, and records reviewed, there is insufficient evidence to support the allegation that Facility gate is in disrepair. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated . No citations were issued. An exit interview was conducted with Marylou Escobedo, Resident Care Director, and a hard copy of this Complaint Investigation Report was provided.