complaint·December 16, 2025

The investigation revealed the following: Allegation #1: Staff did not ensure that unit has heat Allegation #2: Facility unit is in disrepair LPA conducted interviews with the Administrator Don McDonald, who confirmed that R1 does not reside in the assisted living facility. Mr. McDonald provided a copy of the assisted living resident roster, which did not include R1. However, the independent living facility's resident roster was provided which did list R1 as a resident. Additionally, during the visit, the Maintenance Director provided invoice quotes for compressor replacements from Beach Air Conditioning and Nico's Air Conditioning & Heating which reflected floors and units requiring repairs or replacements which did not include R1’s floor or unit. Based on interviews and evidence gathered during the investigation, the above allegation is found to be Unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted where this report was discussed with Don McDonald Administrator and provided a copy the conclusion of the visit with appeal rights.