Complaint·January 9, 2025

Regarding Allegation #1: Staff did not meet a residents hygiene need. It is being alleged that resident was not given a shower and had feces on resident body prior to being taken to the hospital for a medical procedure. CCLD staff toured the facility and noted the facility was clean. CCLD staff observed residents to be dressed in neat and clean clothes. CCLD staff did not observe any smell of incontinence or feces during interviews. CCLD staff reviewed bath/sponge bath logs (date January 2025), physician report (date 08/22/2023), needs and service plan (date 09/01/2024), for 1 of 4 residents. Records indicate that 1 resident needs assistance taking a sponge bath. Sponge bath log notes indicate that staff has given 1 resident a sponge bath daily. Interviews revealed the following: 3 out of 3 staff denied the allegation. 3 out of 3 staff indicate that a resident had taken laxative prior to the medical procedure, resident was given a sponge bath and diaper change prior to being taken to the hospital. 3 out of 4 residents indicate that they take a bath 1 or 2 times per week and staff does not prevent them from taking a shower. 1 out of 4 residents does not remember if they had feces on their body prior to being taken to the hospital and they were sleeping when they took the medical test. Regarding allegation: Staff are retaliating against a resident. It is being alleged that a staff retaliated towards a resident after filing complaints against the facility. During the investigation CCLD staff toured the facility and noted no negative interactions between staff and residents. CCLD staff reviewed physician report (date 08/22/2023), needs and service plan (date 09/01/2024), shower/sponge bath log notes (date 01/09/2025) for a resident. 3 out of 3 staff denied the allegation and staff indicate that staff never had any issues with any resident. 1 out of 4 residents indicate that staff has retaliated towards other residents for making complaints. 3 out of 4 residents indicate that staff has never retaliated towards them. Based on interviews, observations, and supporting documentation, the preponderance of evidence standard has not been met; therefore, the allegations of “staff did not meet a residents hygiene need”, “staff are retaliating against a resident” is found to be UNSUBSTANTIATED. No deficiencies cited during today's visit. An exit interview was conducted, and a copy of the Complaint Report was provided to the Administrator Eliat Nahum S1.