Complaint·October 10, 2024

The investigation revealed the following: Allegation: Facility did not prevent outbreak of covid. It is being alleged that in October 2023 there was an outbreak of covid as many residents were affected, and R1 was not tested positive. On 08/29/24 between 11am-11:45am LPA Villegas conducted interview with S1 regarding the allegation above, S1 denied the allegation above and stated, there were covid cases at the facility but not at the same time. Per S1, CCLD and families are made aware of positive cases as well as covid protocols are followed by all staff. On 08/29/24 between 11am-11:45am LPA Villegas conducted interview with S2 regarding the allegation above, S2 denied the allegation above and reported residents who tested positive for covid tested positive at different times. Per S2, all staff were trained on the covid protocols. On 10/10/24 between 9am-12 pm LPA Villegas conducted interviews with residents#2-5(R2-R5) regarding the allegation above, 3 out of 4 residents interviewed denied the allegation above. 1 of 4 residents interviewed reported testing positive for covid and isolating outside of the facility per families request.On 10/10/24 LPA Villegas was unable to interview R6-R7 due to communication barriers. On 10/10/23 LPA Villegas reviewed the report sent to CCLD on 10/09/2023 by S1 regarding covid positive residents in care. LPA also reviewed the infection control disease plan in place for the facility. Covid positive case(s) were also reported to public health department. Allegation: Staff are not providing residents with food of good quality. It is being alleged that there is “very sparse” amount of food in the facility fridge. On 08/29/24 between 11am-11:45am LPA Villegas conducted interview with S1 regarding the allegation above, S1 denied the allegation above and reported groceries are purchased weekly or multiple times a week as needed via Instacart delivery services. On 08/29/24 between 11am-11:45am LPA Villegas conducted interview with S2 regarding the allegation above, S2 denied the allegation above and reported groceries are purchased 2 times a week or as needed. On 08/29/24 LPA Villegas conducted a tour of the kitchen and observed there was a 7-day supply of perishable and non-perishable food available, LPA observed the food in the pantry to be labeled with expiration dates. On 10/10/24 between 9am-12 pm LPA Villegas conducted interviews with residents 2-5(R2-R5) regarding the allegation above, 4 of 4 residents interviewed denied the allegation above. On 10/10/24 LPA Villegas was unable to interview R6-R7 due to communication barriers. Allegation: Staff does not provide nutritious meals to residents. It is being alleged that the facility is providing food that is not nutritious as no vegetables are served and the meals are not balanced. On 08/29/24 between 11am-11:45am LPA Villegas conducted interview with S1 regarding the allegation above, S1 denied the allegation above and reported that residents have not complained about the food being served. On 08/29/24 between 11am-11:45am LPA Villegas conducted interview with S2 regarding the allegation above, S2 denied the allegation above and reported that residents have not complained about the food being served and if they did staff accommodate with different options. On 08/29/24 LPA observed lunch being served and enjoyed by the residents, LPA observed vegetables and salad being served with protein. On 10/10/24 between 9am-12pm LPA Villegas conducted interviews with residents 2-4 (R2-R5) regarding the allegation above, 4 of 4 residents interviewed denied the allegations above. On 10/10/24 LPA Villegas was unable to interview R6-R7 due to communication barriers. Allegation: Staff unable to communicate residents needs due to language barrier. It is being alleged that facility staff do not understand residents when residents are asking or needing something. On 08/29/24 between 11am-11:45am LPA Villegas conducted interview with S1 regarding the allegation above, S1 denied the allegation above and reported staff are able to communicate clearly with the residents. On 08/29/24 between 11am-11:45am LPA Villegas conducted interview with S2 regarding the allegation above, S2 denied the allegation above. On 10/10/24 between 9am-12pm LPA Villegas conducted interviews with residents 2-4 (R2-R5) regarding the allegation above, 4 of 4 residents interviewed denied the allegation above. On 10/10/24 LPA Villegas was unable to interview R6-R7 due to communication barriers. Allegation: Facility does not post menu. It is being alleged that facility does not post menu. On 08/29/24 LPA Villegas obtained copies of facility menus, menus were observed to have written details for breakfast, lunch, and dinner. On 10/10/24 LPA Villegas conducted tour of the kitchen and observed menu to be posted. Facility is in compliance with section 87555 (b)(6) which indicates, “In facilities for sixteen (16) persons or more, menus shall be written at least one week in advance and copies of the menus as served shall be dated and kept on file for at least 30 days. Facilities licensed for less than sixteen (16) residents shall maintain a sample menu in their file. Menus shall be made available for review by the residents or their designated representatives and the licensing agency upon request.” Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted with house manager Natalia Torres, and a copy of this report was provided.