Complaint·October 2, 2023

Allegation: Facility forced resident into choosing another hospice agency. On 09/31/2023 at 3:26 PM, LPA Antonine Richard interviewed Brian Peters, ( W1) son of the alleged Victim/Resident: Regina Wright Peters DOB: 07/14/1944. Peters stated that on 09/09/23, he replaced All in one Hospice Care with Faith and Hope Hospice Care, because All in one Hospice Care didn't show up at Harvard Hope House on the day of admission. All in One Hospice didn't send a nurse to help his mother moving into the facility. On 10/02/2023, LPA interviewed the Licensee (S1), who said she called All in One Hospice Care on 09/05/2023, to let them know the resident was at the facility. They told her they would send a nurse tomorrow. Then on 09/09/2023, Peters decided to call Faith and Hope Hospice to come and help his mother move and sign the documents to Harvard Hope house. During file review, LPA found that Resident 1 (R1) was admitted to Harvard Hope House on 09/05/2023, waiting for All in One Hospice Care to come at the facility. During file review, LPA Richard found facility sign- in sheet and noted that on 09/6/2023 and 09/11/2023, All in one Hospice Care Nurse (LVN) sign in at Harvard Hope House to review medications only. The Licensee stated that All in One Hospice care didn't leave any binders with the plan of care or written orders for the patient. LVN stated the facility has to wait for the Registered Nurse (RN) to help with sign-in. Peters stated they were mad because we switched them to Faith and Hope Hospice Care, we were happy about doing it my mother needed help immediately. The Harvard Hope House was a great help to my mother. They didn't force my family to switch to another Hospice Care. Based on interviews with staff, witness, and records reviewed from investigation there is insufficient evidence to support the allegation: Facility force resident into choosing another hospice agency. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated . Based on the information gathered, records reviewed and interviews conducted, the Department found no evidence to support the allegation mentioned in the complaint. An exit interview was conducted with Licensee Coxsom Amber and a copy of the report was provided.