complaint·November 15, 2023

The investigation revealed the following: Allegation: Licensee does not ensure the facility is free from pests On 11/1/23 LPA conducted interviews with both staff and residents. LPA Shirley reviewed the service reports from Orkin for the months of September and October of 2023. During review, LPA observed that the facility is serviced every 2 weeks. There is a comment section on the report where the technician list the services and treatments done for the days serviced. LPA did observe ongoing treatment for termites and cockroaches, but there is no activity found on service dates. LPA interviewed staff, staff 1 – staff 4 (S-1 – S-4). LPA asked if they had observed termites or cockroaches in the facility. Of those interviewed 4 out of 4 stated no. LPA interviewed residents 1 – resident 6 (R-1 – R-6). LPA asked residents, if they had observed termites or cockroaches in the facility. Of those interviewed, 4 out of 6 answered, No. Based on information gathered, the department did not find sufficient evidence to support allegations "Licensee does not ensure the facility is free from pests. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Allegation: Licensee does not provide adequate food services for residents On 11/1/23 LPA conducted interviews with both staff and residents. LPA Shirley reviewed kitchen staff files and observed that both food handlers are accredited with certificates of completion for California Food Handlers. Cont'd on 9099-C LPA reviewed weekly menus and found that there are nutritionally balanced meals listed and a healthy balance of both cold and hot meals. There are also available options listed on the bottom of weekly menus offering both hot and cold deli sandwiches. LPA observed hair nets on kitchen staff during interviews as it is a requirement to enter the kitchen. LPA interviewed staff and ask them if they believed that the meals are well balanced and nutritious. LPA interviewed staff S-1 through S-4 (S-1 – S-4). Of those interviewed 4 out of 4 answered yes. LPA interviewed residents R-1 through R-6 (R-1 – R6). LPA ask, do you think meals are nutritious? Of those interviewed, 3 out of 6 answered yes. Based on information gathered, the department did not find sufficient evidence to support allegations "Licensee does not provide adequate food services for residents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted and a copy of the LIC 9099 was provided to Ruby Cruz, Business Office Manager.