complaint·December 4, 2023

The investigation revealed the following: Regarding the allegation: "Staff did not respond in writing regarding any action or inaction taken in response to resident council concerns or recommendations within 14 calendar days.". It has been alleged that Administrator, Narine Mertkhanyan (S1) had not responded to the resident council's request on 10/31/23. LPA interviewed three (3) staff (S1-S3). One (1) staff has denied the allegation, one (1) staff agrees with the allegation and one (1) staff was unaware of the allegation. LPA interviewed four residents (R1-R4). All residents have agreed with the allegation. Record reviews revealed that the email sent to the above-mentioned facility, from resident council at 11:20AM on 10/31/23, did not contain any response from facility staff members. The same email, presented to LPA from the facility, did not present any element of response, in writing, made to the resident council. Based on record reviews and interviews conducted, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be Substantiated. California Code of Regulations, Title twenty-two (22), Division six (6) is being cited on the attached LIC9099D. An exit interview was conducted on 12/04/23 with Narine Mertkhanyan , Administrator, and a copy of facilities’ appeal rights and this report has been provided to Anne Marie Chan, on 02/29/24, Business Office Manager.