complaint·December 4, 2024

Investigation Revealed the Following: Allegation: Staff are not addressing resident behavior. The details of the complaint alleged that facility staff are not addressing resident disruptive behavior. During an Interview with the Administrator (A#1), she stated that we address the resident’s disruptive behavior when it is brought to our attention. Also, (A#1) stated that residents are not getting intoxicated and leaving the facility at night. The facility has not received complaints regarding residents getting intoxicated and leaving the facility at night. During interviews with staff (S#1-S#6), (6) out (6) stated that the facility is addressing residents’ disruptive behavior when it is brought to their attention or witnessed. Also, (6) out of (6) staff stated that the residents are not getting intoxicated and leaving the facility at nighttime. The facility has not gotten complaints regarding residents leaving the facility at nighttime intoxicated. During interviews with residents (R#1-R#8), (6) out of (8) stated that the facility is addressing residents’ disruptive behavior, and they have never witnessed residents getting intoxicated and leaving the facility at nighttime. During this investigation, LPA found did not find sufficient evident to support the above-mentioned allegations. Evaluation Report continues LIC 9099-C Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of evidence standard has been met; therefore, the above-mentioned allegation(s) are found to be UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted, and a copy of the Complaint Report was given to Narine Mertkhanyan /Administrator.