complaint·February 20, 2025

Allegation: Staff did not provide resident with a 60-day notice prior to rate increase The details of the complaint alleged that that R1 received a notice for a rate increase and that the facility did not give a 60 day notice. During an Interview with the Business Office Manager (A1), she stated that rent increases occurs annually, and that they give the letters 60-days prior to increase. Additionally, A1 stated that notices are provided to the residents via their mail boxes or in person. Letters are always sent in a timely manner. Lastly, A1 states that if a notification is missed, they would work with the resident and offer a payment plan if needed and/or modify the due date. During interviews with staff (S1-S3), (3 ) out ( 3 ) staff stated that residents receive their mail on time including notices about rate increases. (3) out of (3)state that there has been no complaints from residents regarding not receiving mail in a timely manner. During interviews with residents (R1-R4), ( 2 ) out of ( 4) stated that they get their rent increase notices on time. (1) out of (4) expressed that they didn't get their notices in time but it was resolved in a fair manner. LPA obtain/reviewed a copy of emailed conversations between R1 and the Business Office Manager (Dated 2/12/25 and 2/13/25) where R1 acknowledges that the situation was resolved to his satisfaction. During this investigation, LPA did not find sufficient evident to support the above-mentioned allegation. Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of evidence standard has been met; therefore, the above-mentioned allegation is found to be UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted, and a copy of the Complaint Report was given to Brooke Lamotte, Wellness Director