complaint·March 20, 2025

Allegation: Regarding the allegation "Facility staff are not keeping the facility free from pests,” it is being alleged that Resident #1 and Resident #2 had recurring bed bugs the past year. Record review revealed that pest control services for bed bugs was provided on 10/28/24, 11/14/24, and 02/19/25 for room 86. Six out of eight staff interviews indicated pest control services are called to resolve pest. Interview with the Executive Director and Maintenance Director indicated that the reoccurrence may be caused by R2. R2 to leaves the facility but R1 remains the facility. Eight out of nine resident interviews indicated they have not had an issue with bed bugs. Regarding the allegation “Facility staff are not keeping the facility free from pests," based on record reviews and interviews the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, as a result, the allegation is Unsubstantiated. Allegation: Regarding the allegation "Facility staff are not providing clothing to residents,” it is being alleged that the facility has extra clothing in the basement but refuse to retrieve them. Record review of the Admission Agreement does not reveal that the facility will provide clothing to residents. Seven out of nine staff interviews indicated the facility provides donated clothes to residents when needed. Nine out of nine resident interviews indicated they have their own clothing and do not have issues. Regarding the allegation “Facility staff are not providing clothing to residents," based on record reviews and interviews, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, as a result, the allegation is Unsubstantiated. Continue to LIC9099-C. Allegation: Regarding the allegation "Facility staff did not safeguard residents' property and valuables,” it is being alleged that staff took Resident #1 and Resident #2’s clothes to be washed eight months ago and they haven’t received them back yet. Record review of Housekeeping Schedule laundry is done for room R1 and R2 on Saturday. Five out of six staff interviews indicated staff has not taken residents’ clothes for an extend amount of time. Four staff interviews indicated laundry is returned on the same day. Interview with the Executive Director indicated that the clothes for residents with bed bugs will be returned gradually because the facility has to stick with the laundry schedule. Nine out of nine resident interviews indicated they receive their clothes back within two hours. Regarding the allegation “Facility staff did not safeguard residents' property and valuables," based on record reviews and interviews, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, as a result, the allegation is Unsubstantiated. An exit interview was conducted and a copy of this report was left with the Wellness Director Brooke Lamotte