complaint·April 23, 2025

At 11:30 AM, LPA Allen interviewed nine (9) staff members staff 1- staff 9 (S1 - S9) of those interviewed 9 out of 9 stated they are informed by the concierge on duty by portable two-way radios of the resident requiring assistance and assistance is provided in a timely manner. The interview with Brooke Lamotte- Wellness Director stated there are some staffing concerns which have been addressed by having a job fair on 4/22/2025 and they expect to have eight (8) additional care staff members and three (3) MedTech’s with estimated start dates of May 1, 2025. LPA Allen also observed the 11 potential new hire roster/schedule. At 1:15 PM, LPA Allen interviewed resident 1- resident 9 (R1- R9) of those interviewed, 1 out of 9 residents stated they did not get assistance when they used the call button on one occasion. The interviews with 8 of the 9 residents (R2 - R9) stated when staff members are called by using the call button it may take longer than usual, but they do get assistance. LPA Allen also toured the facility including five (5) rooms and observed call buttons to be in operable condition and observed residents getting assistance when the call button was used. Based on interviews, documents reviewed and observation during the investigation, the above allegation is found to be Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report was discussed and provided to Brooke Lamotte Wellness Director at conclusion of the visit.