complaint·September 25, 2025

Correspondence between R1's Physician and Brooke Lamotte-Wellness Director from 7/31/2025 through 8/7/2025, and weight charts dated for 8/5,8/7/2025, and interviews with Staff members 1-8 (S1-S8) and Residents 1-8 (R1-R8). The investigation revealed the following: Staff did not assist resident with obtaining medical care services. At 9:30 AM, LPA Allen conducted interviews with Residents 1- 8 (R1–R8). 7 out of 8 residents stated they are receiving assistance with obtaining medical care services. Residents R2, R3, and R4 stated they have not needed staff assistance for scheduling doctor’s appointments or running errands. However, they expressed confidence that if such assistance were needed, staff would ensure the necessary services were provided. LPA attempted to interview R6, but they were not available. Residents R5, R7, and R8, confirmed that staff have assisted them with medical appointments and care services, including transportation to and from appointments and errands. Additionally, Residents R2 - R8 stated that when the facility’s transportation van is unavailable, alternative transportation arrangements are made to ensure residents can be picked up and dropped off as needed. These arrangements include the use of services such as Lyft, Uber, and Access. LPA Allen also conducted interviews with Staff Members 1-8 (S1–S8). 8 out of 8 staff members interviewed stated residents are assisted with obtaining medical care services. Staff stated residents, MedTechs, Brooke Lamotte- Wellness director and residents coordinates together to assist with scheduling appointments for medical care services as well as personal errands. Additionally, staff stated that when the facility’s transportation van is unavailable, alternative transportation arrangements are made to ensure residents can be picked up and dropped off as needed. These arrangements include the use of services such as Lyft, Uber, and Access. At 12:45 PM, LPA Allen also reviewed Resident 1’s (R1) file and observed that the facility staff has been providing medical care services since R1’s admission. Services have been in place and utilized from July 29, 2025, through August 14, 2025. A referral to R1’s primary care physician has been initiated and is currently pending. Additionally, R1 has received physical therapy services from Skilled Home Health, Inc., an outside agency twice a week, from August 3, 2025, through August 9, 2025, and the review of documentation does not reflect any evidence of excessive weight loss. Based on interviews, documents reviewed and observation during the investigation, the above allegation is found to be Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted where this report was discussed and provided to Nathaniel Venzon- Administrator at conclusion of the visit with appeal rights. Nathan authorized Dylan Barrett-Activity director to sign corrected report.