complaint·January 21, 2026

The investigation revealed the following: On 01/20/2026, LPA conducted interviews with residents 1-8 (R1–R8) and attempted to interview residents 9-13 (R9–R13). Of those interviewed, R1 and R2 reported that they experienced bedbugs a few weeks ago. They stated that facility staff offered to relocate them to another room so that each affected room could be exterminated and furniture replaced. R1 stated they declined the move, while R2 stated they agreed to be relocated. Residents 3, 4, 5, 6, 7, and 8 stated they had only heard about other residents experiencing bedbugs but had not seen or experienced bedbugs in their own rooms. LPA attempted to interview residents 9, 10, 11, 12, and 13; however, they were not available. LPA toured their rooms and did not observe any bedbugs on the mattresses or box springs. LPA also conducted interviews with staff members 1 through 7 (S1–S7). and 7 out of 7 staff members stated they were verbally informed that some residents had seen bedbugs in their rooms. S1 stated they did not personally observe bedbugs in any resident’s room but were informed of the issue and that immediate action was taken by offering residents relocation so exterminators could treat the rooms. S1 stated R1 declined relocation, and R2 agreed to move. Continued...... S2 stated they observed signs of bedbugs in R1 and R2’s rooms and that Bugfree Central Inc. was contacted immediately to conduct an inspection and extermination. This service was provided in conjunction with Orkin’s monthly pest control services for other rodent and pest concerns. LPA obtained and reviewed records showing that the facility receives monthly pest control services. Additionally, a work order from BugFree Central, Inc., dated 01/15/2026, confirms that bedbug treatment was performed on 01/06/2026. Based on interviews and the reviewed documentation, the facility has taken immediate action and implemented an ongoing plan to address bedbug and other pest control issues. Based on LPA’s observation, interviews conducted, and records reviewed, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated An exit interview was conducted where this report was discussed and provided to Nathaniel Venzon at the conclusion of the visit with appeal rights.