complaint·March 19, 2026

Allegation: Staff did not safeguard residents' funds It was alleged that facility staff did not safeguard a resident's funds when the resident's bank account was accessed without authorization and all funds were withdrawn. It is suspected that a staff member at the facility, who had access to their personal information in their room, may have been responsible for the unauthorized access. On 02/18/2026 between the hours of 10:51am - 11:13am, LPA interviewed A1. A1 who denied the allegation and stated being aware of R1 reporting missing money from unauthorized bank account withdrawals activity. A1 also mentioned that R1 safeguard their own finances. A1 stated staff do not handle or have access to residents' checkbooks, PIN numbers, or bank cards, and that the facility's policy is to safeguard residents' personal and financial information. On 02/18/2026 between the hours of 9:30am - 12:14pm, LPA interview 10 staff regarding the allegation. 1 of 10 staff were aware of the incident. For the 1 staff who was aware of the incident stated that money was stolen from R1's account from May 2025 - January 2026. R1 did not authorize any of the transactions made during that time period. The facility assisted R1 with alerting their financial institution about the fraud transactions made. The facility & R1 discovered that the transaction made with the use of R1's account number and routing number. The financial institution advised for the a debit freeze by closing the account. R1 did close the old account but refused for the facility to take R1 back to the financial institution to create a new account.9 out of 10 staff denied the allegation and stated staff does not have any access to resident's personal banking information. Also none of the residents have reported missing money or unauthorized bank account access, and have no access to residents' financial information. On 02/18/2026 between the hours of 10:08am - 12:57pm, LPA interviewed 11 residents regarding the allegation. 7 of 11 residents denied the allegation and stated not having any money missing from their account. 1 of 11 residents mentioned that no staff have used their bank card. But did confirm unauthorized transaction were made but doesn’t believe the staff made any of the purchases using therr bank car because they keep their bank card with them at all times. 1 of 11 residents acknowledge that staff electronically withdrawal money from their account for payment of the rent. 2 of 11 residents did not confirm nor deny the allegation and stated not knowing of any money missing from their account. Based on information gathered through interviews and record reviews, there is not enough evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED. Exit interview conducted with Shiree McCutchen (Business Office Manager) and a copy of this report was provided. The investigation consisted of the following: Allegation: Staff did not follow reporting requirements It was alleged that facility staff did not follow reporting requirements when staff failed to file an Adult Protective Services (APS) report regarding a resident's bank account being accessed without authorization and all funds being withdrawn. On 02/18/2026 between the hours of 10:51am - 11:13am, LPA interviewed A1. A1 who denied the allegation and stated the facility did file a report regarding the incident that occurred R1. A1 mentioned that a report was filed and referenced a SOC 341 that was submitted. A1 indicated that the facility is required to report to APS, the Ombudsman, and CCL when a resident reports financial abuse and that the protocol also includes notifying law enforcement. On 02/18/2026 between the hours of 9:30am - 12:14pm, LPA interview 10 staff regarding the allegation. 1 of 10 staff were aware of the allegation and stated that the incident was faxed to Community Care Licensing. 7 of 10 staff were unaware of the allegation and stated not having any knowledge of the incident that occurred. 2 of 10 staff did not confirm nor deny the allegation and stated believe that Ombudman came out in regards to the incident that occurred. On 02/18/2026 between the hours of 10:08am - 12:57pm, LPA interviewed 11 residents regarding the allegation. 3 of 11 residents did not confirm nor deny the allegation and of the three (3), one (1) resident reporting to staff in July upon realizing money was gone from their account .not reporting anything but should. While another resident stated not having the opportunity to report anything due to nothing going wrong nor being stolen 8 of 11 residents denied the allegation who all stated if somethings goes wrong or if something is stolen and or missing would report to the front desk receptionist, caregivers, the executive director, and law enforcement. On 02/18/2026 between the hours of 1:30pm - 2:00pm, LPA conducted a record review and observed the following: The department received the LIC 624: Unusual Incident/Injury Report (dated 02/11/2026) and SOC 341 in regards R1's bank account being accessed without authorization and all funds being withdrawn. Based on information gathered through interviews and record reviews, there is not enough evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED.