complaint·November 15, 2024

The investigation revealed the following: Allegation: Staff restrained resident in care On 11/01/2024 LPA Troy Watson interviewed staff #1-#6 (S1-S6). The question asked of the staff was, have you ever restrained any of the residents that live at the facility? 6 out of 6 staff interviewed answered no. On 11/01/2024 LPA interviewed residents #1-#4 (R1-R4). Of those interviewed 4 out of 4 residents were asked if they had been put in restraints? 4 out 4 residents replied to no. Based on the information gathered, interviews conducted, and an analysis of records reviewed, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegations are Unsubstantiated. Allegation: Staff yelled at resident in care On 11/01/2024 LPA Troy Watson interviewed staff #1-#6 (S1-S6). The question asked of the staff was, have you yelled at anyone of the residents in this facility? 6 out of 6 staff interviewed answered no. On 11/01/2024 LPA interviewed residents #1-#4 (R1-R4)4 out of 4 residents were interviewed and asked if anyone has yelled at them? 4 out of 4 residents replied to no. Based on the information gathered, interviews conducted, and an analysis of records reviewed, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegations are Unsubstantiated. An exit interview was conducted with Administrator Rosaldo Rodrigo, and a copy of this report was provided.