complaint·July 9, 2024

Allegation: Staff did not safeguard resident’s personal belongings This facility recently moved residents from one unit to another unit and management received notice that a resident was transferred without their personal belongings. LPA Shirley reviewed the copy of delivery receipt that was provided for missing items and learned that a medical bed, Inner Spring mattress, half bedrails, hoyer lift and wheelchair were delivered to the Brittany House facility on 4/25/24 and was accepted by staff at 7:38pm. On 6/13/24, LPA Shirley went to the resident’s room and took pictures of the equipment that was there. A standard bed, walker, a wheelchair with a pedal leaning against the wall and the other pedal missing, and no hoyer lift. LPA Shirley checked residents closet to verify that the correct clothing were in the residents closet. LPA Shirley checked the laundry room to confirm labeling for residents clothing and was told that the clothes are labeled by families or representatives before the resident moves in. Labeling prevents residents clothing and personal belongings from being separated from the resident or in other residents rooms. LPA spoke with S-1 on 6/17/24. LPA discussed the delivery and acceptance by staff. S-1 stated that they would look into the matter and get back to me. On 6/17/24, S-1 forwarded a video of all of the missing equipment that was now in R-1’s room. LPA was told that missing items were in the storage room #211 and were not being used by another resident. LPA Shirley interviewed staff S1-S5, (S-1 – S-5.) LPA ask, Does the staff here safeguard the resident’s personal belongings? Of those interviewed, 5 out of 5 answered, yes. LPA interviewed residents R-1 – R-7, (R-1 – R-7.) LPA ask, does staff here safeguard your personal belongings. Of those interviewed, 6 out of 7 answered, yes, there was 1 resident whose response did not answer LPA’s question. Based on interviews, the preponderance of evidence has been met therefore the allegation is Substantiated. Deficiencies were issued for this allegation. An exit interview was conducted and plans of correction developed with the Administrator Susie Fuentes. A copy of this report and appeals rights was reviewed and left with the Office Manager, Jessica Martinez.