complaint·April 30, 2025

The investigation revealed the following: Allegation: Staff do not meet resident's dietary needs. It is being alleged that staff do not meet residents’ dietary needs. On 12/20/2024 the department conducted interviews with Residents #1- Residents #5 (R1-R5). The department asked the residents if staff did not meet their dietary needs. Of those interviewed, 5 out of 5 residents denied the above allegation. On 12/20/2024 the department interviewed Staff #1- Staff #4 (S1-S4). The department asked the staff if they did not meet residents’ dietary needs? Of those interviewed, 4 out of 4 staff denied the above allegation. Based on the information gathered, interviews conducted, and an analysis of records reviewed, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is Unsubstantiated. Allegation: staff do not meet resident's dental hygiene needs. It is being alleged that staff do not meet residents’ dental hygiene needs. On 12/20/2024 the department conducted interviews with Residents #1- Residents #5 (R1-R5). The department asked the residents if staff did not meet their dental hygiene needs. Of those interviewed, 5 out of 5 residents denied the above allegation. On 12/20/2024 the department interviewed Staff #1- Staff #4 (S1-S4). The department asked the staff if they did not meet residents’ hygiene needs? Of those interviewed, 4 out of 4 staff denied the above allegation. Based on the information gathered, interviews conducted, and an analysis of records reviewed, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is Unsubstantiated. CONTINUED ON LIC9099-C Allegation: staff do not provide outdoor activities to residents. It is being alleged that staff do not provide outdoor activities to residents. On 12/20/2024 the department conducted interviews with Residents #1- Residents #5 (R1-R5). The department asked the residents if staff did not provide outdoor activities to residents. Of those interviewed, 5 out of 5 residents denied the above allegation. On 12/20/2024 the department interviewed Staff #1- Staff #4 (S1-S4). The department asked the staff if they did not provide outdoor activities to residents? Of those interviewed, 4 out of 4 staff denied the above allegation. Based on the information gathered, interviews conducted, and an analysis of records reviewed, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is Unsubstantiated. Allegation: staff do not provide comfortable accommodations to residents. It is being alleged that staff do not provide comfortable accommodations to residents. On 12/20/2024 the department conducted interviews with Residents #1- Residents #5 (R1-R5). The department asked the residents if staff do not provide comfortable accommodations to residents? Of those interviewed, 5 out of 5 residents denied the above allegation. On 12/20/2024 the department interviewed Staff #1- Staff #4 (S1-S4). The department asked the staff if they do not provide comfortable accommodations to residents? Of those interviewed, 4 out of m4 staff denied the above allegation. Based on the information gathered, interviews conducted, and an analysis of records reviewed, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is Unsubstantiated. CONTINUED ON LIC9099-C Allegation: staff do not provide refunds to responsible parties. It is being alleged that staff do not provide refunds to responsible parties. On 12/20/2024 the department conducted interviews with Residents #1- Residents #5 (R1-R5). The department asked the residents if staff do not provide refunds to responsible parties? Of those interviewed, 5 out of 5 residents denied the above allegation. On 12/20/2024 the department interviewed Staff #1- Staff #4 (S1-S4). The department asked the staff if they do not provide refunds to responsible parties? Of those interviewed, 4 out of m4 staff denied the above allegation. Based on the information gathered, interviews conducted, and an analysis of records reviewed, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is Unsubstantiated. Allegation: staff do not keep the facility in a sanitary condition. It is being alleged that staff do not keep the facility in a sanitary condition. On 12/20/2024 the department conducted interviews with Residents #1- Residents #5 (R1-R5). The department asked the residents if staff do not keep the facility in a sanitary condition? Of those interviewed, 5 out of 5 residents denied the above allegation. On 12/20/2024 the department interviewed Staff #1- Staff #4 (S1-S4). The department asked the staff if they do not keep the facility in a sanitary condition? Of those interviewed, 4 out of 4 staff denied the above allegation. Based on the information gathered, interviews conducted, and an analysis of records reviewed, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation, did or did not occur, therefore the allegation is Unsubstantiated. An exit interview was conducted with the Resident Care Coordinator Marcus Fulanai and a copy of this report was provided.