Complaint·October 9, 2025

The investigation revealed the following: Allegation: Staff did not provide residents with proper notification prior to rate increase. On 10/09/2025 LPA Watson interviewed Staff #1-Staff #7 (S1-S7). Of those interviewed, 7 out of 7 staff denied the above allegation. On 10/09/2025 LPA Watson interviewed Residents #1 – Residents #12 (R1-R12). Of those interviewed 11 out of 12 denied the above allegation. LPA Watson reviewed the Notice or Rate increase document and it showed that they were properly notified of the rate increase of their room. Based on record reviews, staff and client interviews and observations there is insufficient evidence to support the allegation: “Staff does not treat residents with dignity and respect” Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. Allegation: Staff did not follow proper eviction procedures. On 10/09/2025 LPA Watson interviewed Staff #1-Staff #7 (S1-S7). Of those interviewed, 7 out of 7 staff denied the above allegation. On 10/09/2025 LPA Watson interviewed Residents #1 – Residents #12 (R1-R12). Of those interviewed 11 out of 12 denied the above allegation. LPA Watson requested an eviction notice in regard to the complainant from the Administrator Joel Niblett, and he stated that he never formerly gave an eviction notice to anyone. LPA Watson requested and did not receive any records that showed an eviction notice was given. Based on record reviews, staff and client interviews and observations there is insufficient evidence to support the allegation: “Staff does not treat residents with dignity and respect” Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. An exit interview was conducted with the Administrator Joel Niblett and a copy of this report was provided.