complaint·October 20, 2025

It is being alleged that change in conditions are going unnoticed which lead to hospitalization's. On 10/20/25 from 9:00 am- 11am LPA conducted Interviews with R1-R10 regarding the allegation above. 8 of 10 residents denied the allegation above and reported seeing a Dr. when needed. 2 of 10 residents confirmed the allegation and reported they have not been seen by a Dr. when they do not fell good. On 10/20/25 from 1pm-2:30pm LPA conduct interviews with S1-S7. 7 of 7 staff interviewed denied the allegation above and reported med techs or LVN will assess a resident for change in condition, and resident will be sent out as needed. On 10/20/25 conducted a file review for R11-13, LPA observed that there was no re-assessment available for review for R11. Based on LPAs observations and interviews which were conducted record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be substantiated. California Code of Regulations, Title 22, Division (6) and Chapter (8) are being cited on the attached LIC 9099D. Exit interview conducted, appeal rights explained, and a copy of this report was provided. It is being alleged that facility is frequently admitting residents without proper triage or assessment. On 10/20/25 from 9:00 am- 11am LPA conducted Interviews with R1-R10 regarding the allegation above, 3 of 10 residents interviewed denied the allegation above, and reported having a pre-placement appraisal conducted prior to admitting to Brittany House. 7 of 10 residents interviewed reported they could not remember if a pre placement appraisal was conducted prior to admitting to Brittany House. On 10/20/25 from 1pm-2:30pm LPA conduct interviews with S1-S7, 7 of 7 staff interviewed denied the allegation above. On 10/20/25 conducted a file review for R11-13, LPA observed completed pre-placement appraisal conducted prior to admitting to Brittany House. Allegation: Facility staff are retaining resident(s) beyond their level of care. It is being alleged that residents at Brittany House require a higher level of care by qualified personnel. On 10/20/25 from 9:00 am- 11am LPA conducted Interviews with R1-R10 regarding the allegation above. 9 of 10 residents interviewed denied the allegation above and reported Brittany House is meeting their care needs 1 of 10 residents interviewed confirmed the allegation above, and reported their needs are not being met. On 10/20/25 from 1pm-2:30 pm LPA conduct interviews with S1-S7 regarding the allegation above. 4 of 7 staff interviewed denied the allegation above. 3 of 7 staff interviewed confirmed the allegation as reported there are residents who require a higher level of care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted, and a copy of this report was provided.