Complaint·April 15, 2026

(R1) reported feeling pressured to leave the facility and stated he was told to leave; however, he later clarified that his move-out was voluntary and not an eviction. Staff interviews (S1–S5) indicated that no evictions have been carried out. Records review revealed the following: A signed move-out document confirmed that (R1) discharged from the facility. No eviction notices or documentation supporting forced eviction were provided or observed. Based on the evidence gathered, interviews conducted, observations, and records reviewed, although the allegation “Facility is evicting residents” may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred. Therefore, the allegation is unsubstantiated. Regarding the allegation “Facility is requiring residents to pay their full SSI check,” It is being alleged that residents are required to pay their full Social Security Income (SSI). Interviews conducted revealed the following: 7 out of 11 residents denied being required to pay their full SSI. 2 out of 11 residents reported hearing about such incidents but did not experience it directly. 1 out of 11 residents reported paying with their SSI check and did not express concerns. (R1) reported that staff requested full SSI check; however also stated that no funds were taken. Staff interviews (S1–S5) indicated that residents are informed of payment expectations at the time of admission. Records review revealed the following: Admission agreements reviewed reflected consistent monthly rates across residents. The aging report showed consistent charges in alignment with those agreements. Records reviewed indicated that residents agreed to payment terms at the time of admission. Based on the evidence gathered, interviews conducted, observations, and records reviewed, although the allegation “Facility is requiring residents to pay their full SSI” may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred. Therefore, the allegation is unsubstantiated. No deficiencies were cited in todays visit an an exit interview was conducted, and a copy of this complaint report was provided to the Administrator.