Complaint·May 1, 2026

On 04/24/26, the Department obtained the Aging Report dated 12/2025, Face Sheet, and Emergency Information dated 07/17/24 for R1. On 10/09/2025, LPA Watson conducted interviews with Resident #1 – Resident #12 (R1–R12) and Staff #1 – Staff #7 (S1–S7). The investigation revealed the following: Allegation: Staff did not provide residents with proper notification prior to rate increase. It is alleged that R1 was not provided with the required advance notification of rate increases, leaving R1 uninformed of changes to the terms of their rental agreement. On 10/09/2025 between 08:20 AM – 04:59 PM, the Department interviewed Administrator Joel Niblett (S1). During the interview, S1 was asked when the most recent rate increase went into effect for the residents at Brittany House. S1 stated that the most recent rental rate increase, for Brittany House went into effect after residents were given advance notice by email communication. The Department requested documented proof of the rate increase notification from the facility, residents, and R1’s conservatorship; however, the Department was unable to obtain any email or written notification showing that the facility provided residents with advance notice of the rate increase that affected their monthly rental rates. On 10/09/2025 between 08:20 AM – 04:59 PM, the Department conducted interviews with Staff #1–#7 (S1–S7). Out of those interviewed, 7 out of 7 staff denied the above allegation. On 10/09/2025 between 08:20 AM – 04:59 PM, the Department conducted interviews with residents (R1–R12). Out of those interviewed, 12 out of 12 residents denied the above allegation. Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of evidence standard has been met; therefore, the above mentioned allegation is found to be Substantiated. Per California Code of Regulations (Title 22, Division 6, Chapter 8), the above mentioned deficiency was observed, and a citation was issued (ref. LIC 9099D). Exit interview was conducted, appeal rights explained, and a copy of this report was provided to Administrator Esperanza Naaktegboren.