complaint·November 26, 2024

Investigation Revealed the Following: Allegation: Staff threatened a resident with eviction. The details of the complaint alleged that administrator threatened a resident with eviction. During the records review, LPA Iniguez reviewed the Special Incident Report (SRI) or LIC 624 on the completed file. LPA observed that there have been no eviction notices in the past two months. During an Interview with the Administrator (A#1), she stated that she has never been hostile toward a resident’s family, PO, or representative and has never threatened to evict a resident in care. During interviews with residents (R#1-R#6), (6) out of (6) stated that they have never been treated with hostility by the facility administrator toward them and their family members, POA, and representatives, and they have never been threatened with eviction. During interviews with staff (S#1-S#6), (6) out (6) stated that the facility administrator has never been hostile towards the resident’s family, POA, or representatives, and she has never threatened a resident with eviction. Allegation: Staff do not properly maintain the facility. The details of the complaint alleged that facility is not properly maintained by staff. Evaluation Report continues LIC 9099-C During the records review, LPA Iniguez reviewed the Special Incident Report (SRI) or LIC 624 on the completed file. LPA observed that there have been no eviction notices in the past two months. During an Interview with the Administrator (A#1), she stated that she has never been hostile toward a resident’s family, PO, or representative and has never threatened to evict a resident in care. During interviews with residents (R#1-R#6), (6) out of (6) stated that they have never been treated with hostility by the facility administrator toward them and their family members, POA, and representatives, and they have never been threatened with eviction. During interviews with staff (S#1-S#6), (6) out (6) stated that the facility administrator has never been hostile towards the resident’s family, POA, or representatives, and she has never threatened a resident with eviction. Allegation: Staff do not properly maintain the facility. The details of the complaint alleged that facility is not properly maintained by staff. During a health and safety check of the facility, LPA Iniguez toured all the facility floors and randomly selected (4) residents’ rooms. LPA observed that the facility and resident rooms were clean and sanitary. During an Interview with the Administrator (A#1), she stated that the facility is clean and sanitary. During interviews with residents (R#1-R#6), (6) out of (6) stated that the facility is clean and sanitary. During interviews with staff (S#1-S#6), (6) out (6) stated that the facility is clean and sanitary. Evaluation Report continues LIC 9099-C Allegation: Staff do not provide adequate food service. The details of the complaint alleged that facility staff do not provide adequate food service to residents in care. During the records review, LPA Iniguez observed seven weeks of the facility menu. The menu offers a variety of meals throughout the day, such as breakfast, soup of the day, lunch special, lunch side, dinner special, starch, vegetables, and dessert. During a health and safety check of the facility, LPA observed the kitchen with enough perishable and non-personal food for the residents in care for at least seven days. During an Interview with the Administrator (A#1), she stated that the facility provides adequate food for residents in care. During interviews with residents (R#1-R#6), (6) out of (6) stated that the facility provides adequate food for them and the rest of the residents. During interviews with staff (S#1-S#6), (6) out (6) stated that the facility provides adequate food for the residents in care. During this investigation, LPA found did not find sufficient evident to support the above-mentioned allegations. Evaluation Report continues LIC 9099-C Based on the evidence gathered, interviews conducted, and records reviewed, the preponderance of evidence standard has been met; therefore, the above-mentioned allegation(s) are found to be UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted, and a copy of the Complaint Report was given to Kristal Jenkins /Interim Executive Director.