complaint·May 22, 2025

During today's visit, LPA toured the kitchen and observed at least three (3) days of perishable foods and seven (7) days non-perishable foods. All food is being stored correctly, and dated, which meet Title 22 regulations. LPA also observed a salad bar, with items being provided which include two (2) types of salad and fresh fruit. LPA observed lunchtime schedule, as at least six (6) residents were assisted by at least three (3) serving staff and LPA observed a resident being provided a second serving after their request. Record reviews revealed that residents with a modified diet are posted in staff two, Carlos Gonzales' Kitchen Supervisor's (S2) office. LPA also observed modified diet meals for the residents presenting both a Dr.'s order modified diet and the facility also follows resident preference(s), which indicates staff are providing modified diets prescribed by a resident's physician as a medical necessity to residents in care. Interviews revealed that five (5) out of six (6) residents and all five (5) staff do not agree with the allegation. Based on LPA's observations, record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated. Regarding the allegation, “Food provided to residents lacks nutritional value.”, it is being alleged that residents’ dietary restrictions are not being met. During today's visit, LPA toured the kitchen and observed at least three (3) days of perishable foods and seven (7) days non-perishable foods. All food is being stored correctly, and dated, which meet Title 22 regulations. LPA toured the dining room during lunch hours, which run from 11:30AM - 1:30PM and observed some residents being delivered food at each resident's assigned seating, while residents who are ambulatory (can walk) lined up at the lunch buffet to be served their food. LPA also observed a salad bar, with items being provided such as two (2) types of salad and fresh fruit. Residents were assisted by at least three (3) serving staff and LPA observed a resident being provided a second serving upon request. Record reviews revealed that residents with a modified diet are posted in staff two, Carlos Gonzales' Kitchen Supervisor's (S2) office. LPA also observed modified diet meals for the residents presenting a Dr.'s order modified diet and the facility also follows resident preference(s), which indicates facility staff are providing modified diets prescribed by a resident's physician as a medical necessity are being provided to residents in care. Interviews revealed that all six (6) residents and all five (5) staff do not agree with the allegation. Report continues, see LIC9099-C. Staff two (S2) stated that "we learn who each resident is and follow their Dr's order and their requests..." and resident one (R1) stated "Promises made, promises kept." and has verified they are now satisfied with the changes that have occurred over the past seven (7) days. Based on LPA's observations, record reviews and interviews conducted, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. Therefore, the above allegation has been Unsubstantiated. There have been zero (0) deficiencies cited during today's visit. An exit interview was held with staff one, Gloriella Jara Administrator (S1), and a copy of this report has been provided.