complaint·January 30, 2026

Continued LIC812-C page 2. Investigation Findings Allegation: Staff spoke to residents in an inappropriate manner. On January 30, 2026, between 10:00 a.m. and 3:30 p.m., LPA Bunker interviewed Staff S1–S5. All five staff members stated that staff do not speak to residents in an inappropriate manner and do not mistreat any residents. 5 out of 5 staff members stated that residents are provided with a safe, healthful, and comfortable environment, and that staff offer the necessary care and supervision to meet each resident’s needs. S1–S5 emphasized that the facility maintains a zero-tolerance policy toward intimidating, inappropriate behavior, and unprofessional conduct. All five staff members denied the allegation. On January 30, 2026, between 10:00 a.m. and 3:30 p.m., LPA Bunker interviewed residents #1-2 and #4-8 (R1–R2 & R4–R8). 7 out of 8 residents stated that staff do not speak to residents in an inappropriate manner, nor do they verbally abuse or intimidate residents. They also reported that they have never heard staff say they came to the facility “to clean house.” 7 out of 8 residents indicated that staff are not mean or rude to residents and that they do not feel threatened or frightened by staff or other residents. Residents stated that they are provided with a safe, healthy, and comfortable environment, and that staff offer the necessary care and supervision to meet each resident’s needs. 7 out of 8 residents denied the allegations. On January 30, 2026, LPA interviewed Witnesses W1 and W2 (W1-W2) together between 1:00 p.m. and 3:10 p.m. 2 out of 2 witnesses stated that they visit the facility often and have observed that staff do not speak to residents in an inappropriate manner, nor do they verbally abuse or intimidate residents. W1-W2 also reported that they have never heard staff say they came to the facility “to clean house.” Both witnesses stated that staff are not mean or rude to residents and expressed that they are satisfied with the care and supervision provided at the facility. See continued LIC9099-C page 3. Continued LIC9099-C page 3. Allegation: Staff threatened residents with eviction. On January 30, 2026, between 10:00 a.m. and 3:30 p.m., LPA Bunker interviewed Staff S1–S5. 5 out of 5 staff members stated that staff have never threatened residents by saying they would issue a 30-day eviction notice or “kick them out” for any reason. All five staff members denied the allegation. S1 stated that one resident was issued a 30-day eviction notice on December 4, 2025, due to requiring a higher level of care because of serious mental and emotional disorders. S1 confirmed that the resident is still residing at the facility and that the eviction notice was approved by the Department. S1 emphasized that the resident was never threatened by staff with eviction or told they would be “kicked out” for any reason. S1 denied the allegation that staff threatened the resident with eviction. On January 30, 2026, between 10:00 a.m. and 3:30 p.m., LPA interviewed residents R1–R2 and R4–R8. 7 out of 8 residents stated that they have never heard staff threaten a resident with eviction or mention issuing a 30-day notice for any reason. 7 out of 7 residents denied the allegation. On January 30, 2026, between 1:00 p.m. and 3:10 p.m., LPA interviewed Witnesses W1 and W2 (W1-W2) together. Both witnesses 2 out of 2 stated that they visit the facility often and have never heard staff threaten residents with eviction or mention a 30-day notice. Both W1-W2 denied the allegation. Based on interviews, available evidence, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated. A copy of the Complaint Investigation Report LIC9099 and LIC9099-C was provided to Maria Galvan, Administrator. No deficiencies were cited. An exit interview was conducted.