complaint·April 16, 2026

Regarding the Allegation : Staff inappropriately spoke with residents. This complaint alleged that the facility staff yelled or spoke to residents in care inappropriately. LPA Calderon toured the facility with S1 and did not witness any staff interactions when staff were speaking to residents. LPA Calderon could not determine who the anonymous resident was. LPA Calderon pulled records for R1. Records review indicate the following: Physician report (dated 07/24/2025) indicates that R1 has no health issues and no cognitive issues. R1 also showed LPA a picture of 2 cats R1 lives with. Interviews indicate the following: R1 indicates that R1 has never had a staff member speak to R1 inappropriately. R2-R6 deny the allegation. S1 indicates that S1 would not allow staff to speak to a resident inappropriately. S2-S3 deny the allegation. Based on interviews and supporting documentation, the preponderance of evidence standard has NOT been met therefore, the allegation of “staff inappropriately spoke with resident” is found to be UNSUBSTANTIATED. Regarding the Allegation : Staff do not communicate with residents and responsible and responsible parties regarding residents’ care. This complaint alleged that the facility staff did not communicate with residents and residents’ family members. LPA Calderon could not determine who the anonymous resident was. LPA Calderon pulled records for R1. Records review indicate the following: Physician report (dated 07/24/2025) indicates that R1 has no health issues and no cognitive issues. Reviewed April 2026 calendar for administrator meetings with residents and residents’ families. Interviews indicate the following: R1 indicates that R1 takes care of R1 medical issues and no family help. R2-R6 deny the allegation. S1 indicates that S1 and S1 staff communicate with residents in care and their families. S2-S3 deny the allegation. Based on interviews and supporting documentation, the preponderance of evidence standard has NOT been met therefore, the allegation of “Staff do not communicate with residents and responsible parties regarding residents care” is found to be UNSUBSTANTIATED. Regarding the Allegation : Staff do not ensure that residents’ needs are met. This complaint alleged that the facility neglected to meet resident’s needs. Records review indicate the following: LPA Calderon could not determine who the anonymous resident was. LPA Calderon pulled records for R1. Records review indicate the following: Physician report (dated 07/24/2025) indicates that R1 has no health issues and no cognitive issues. Interviews indicate the following: S1-S3 deny the allegation. R1-R6 deny the allegation. Based on interviews and supporting documentation, the preponderance of evidence standard has NOT been met therefore, the allegation of “staff do not ensure that residents needs are met” is found to be UNSUBSTANTIATED. No deficiencies cited during today's visit. An exit interview was conducted, and a copy of the Complaint Report was provided to the Administrator Maria Galvan (S1).