complaint·April 2, 2026

Record review of menu revealed breakfast, lunch, dinner, and two snacks are provided. LPA observed adequate amount of perishables in the refrigerator, food in the deep freezer, and canned goods. Four out of four staff interviews (S1 – S4) denied the allegation. S2 indicated that residents eat breakfast and dinner at the facility and lunch at the day program. S3 indicated residents’ meals varies because they attend day program but on the weekend they have lunch at noon, snacks at 9:00 AM and 3:00 PM, and dinner with dessert. Interview with Responsible Parties (W1 – W3) denied the allegation. Regarding the allegation, “Staff does not provide adequate food service for residents,” based on observation, record review and interviews, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, as a result, the allegation is Unsubstantiated. Allegation: Staff does not ensure residents' showering needs are being met. Record review of physician’s report revealed Resident #1 and Resident #4 needs assistance with bathing and Resident #2 needs some assistance. Four out of four staff interviews (S1 – S4) denied the allegation. S2 – S4 indicated residents receive showers every day after Day Program. Interview with Responsible Parties (W1 – W3) denied the allegation. Regarding the allegation, “Staff does not ensure residents' showering needs are being met.” based on record reviews and interviews, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, as a result, the allegation is Unsubstantiated. Allegation: Staff left resident covered in insects. It is being alleged, staff allowed a resident to be covered in ants for a while. Record review of Pest Control invoice revealed flea treatment was provided on 10/30/2025. Four out of four staff interviews (S1 – S4) denied the allegation. S1 indicated the facility had an ant problem on the exterior and in the kitchen but never in the residents’ rooms. Interview with Responsible Parties (W1 – W3) denied the allegation. Continue to LIC9099-C. Regarding the allegation, “Staff left resident covered in insects,” based on record reviews and interviews, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, as a result, the allegation is Unsubstantiated. Allegation: Staff curses at residents Three out of three staff interviews (S1 – S2, S4) denied the allegation. Interview with Responsible Parties (W1 – W3) denied the allegation. Regarding the allegation, “Staff curses at residents, based on interviews, the Department found no evidence to support the allegation mentioned above. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, as a result, the allegation is Unsubstantiated. No deficiencies were cited. An exit interview was conducted and a copy of this report was provided to the Licensee Maya Astier.