complaint·November 4, 2024

The investigation revealed the following: Allegation: Facility staff do not intervene when residents engage in physical altercations. It is alleged that a resident was hit in the face by another resident. A review of records revealed that a photograph was taken on 10/24/24 of R1 because they were observed with swelling under their left eye. An Unusual Incident Report (dated: 10/26/24) was submitted to the department reporting that on 10/25/24 R1 was taken to the hospital due to watered filled pockets that developed around R1 left eye. According to records from Norwalk Community Hospital, R1 was discharged on 10/30/24 with discharge information listing facial trauma, fall reported, and failure to thrive (FTT). Additionally, a follow up photograph was taken on 10/30/24 of R1’s eye when they returned from the hospital. An interview conducted with the Administrator Camarin Johnson (A1) revealed that a physical altercation between R1 and R2 was never reported, not by the residents or staff. Johnson denies the above allegation ever happened. She stated that R1 has never had any issues with their roommate. Johnson stated that staff observed R1 with swelling, and fluid filled pockets under their eye on 10/24/24. She stated that they were advised by R1’s doctor to monitor and apply warm compress on the affected area, but after they noticed that wasn’t working, they decided to take R1 to the hospital for further evaluation. LPA conducted interviews with S1-S4, and 4 out of 4 staff interviewed denied the above allegation ever happened. 4 out of 4 staff interviewed stated that R1 was taken to the hospital because swelling was observed on R1’s under eye. LPA conducted interviews with R1-R6, and 5 out of 6 residents interviewed stated that they are not aware of R1 being hit in the face. 5 out of 6 residents interviewed stated that they are satisfied with the services being provided, and that they love it here at this facility. Based on interviews, and records reviewed, LPA did not find sufficient evidence to support the allegation, Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is Unsubstantiated. An exit interview was conducted with Administrator Camarin Johnson, and a copy of this report was provided.