complaint·September 18, 2025

A review of the residents’ LIC 621 (Personal Property and Valuables) did not include the items reported by the resident. Observations revealed the following: On 08/22/2025 and 09/18/2025, LPA observed staff interacting with residents in a respectful and professional manner. Interviews conducted revealed the following: LPA interviewed 11 residents. Eight (8) residents denied the allegation and reported no issues with staff safeguarding their belongings. Three (3) residents agreed with the allegation. LPA also interviewed eight (8) staff members. All staff denied the allegation. Staff #2 (S2) stated that when incidents involving residents’ belongings occur, residents are assisted in documenting and reporting the issue appropriately. Regarding allegation “Staff did not safeguard residents’ belongings”: although the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, the allegation is unsubstantiated. Investigation consisted of the following: Regarding allegation” Staff did not treat resident with dignity and respect” It is being alleged that staff threatened to evict the resident. Observations revealed the following: On 08/22/2025 and 09/18/2025, LPA observed staff interacting with residents in a respectful and professional manner. No concerns were observed regarding staff conduct. Interviews conducted revealed the following: Ten (10) out of eleven (11) residents denied the allegation and reported that staff treat residents with dignity and respect. One (1) resident agreed with the allegation. All eight (8) staff members denied the allegation. Staff #2 (S2) stated not witnessing or hearing of any staff treating residents disrespectfully. Records reviewed revealed the following: LPA reviewed staff training records on Personal Rights conducted in May, June, and August 2025, with sign-in sheets confirming staff participation. Facility’s incident report dated 08/31/2025 stated no eviction notice was issued verbally or in writing. The facility also notified the residents’ placement agency and the Department. No documentation or witness statements were found to support the allegation that staff took the residents’ belongings or threatened eviction. Although the allegation that staff did not treat a resident with dignity and respect may have occurred, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is unsubstantiated. An exit interview was conducted, and appeal rights were provided to the Administrator.