complaint·December 18, 2025

Records reviewed showed multiple in-service trainings reminding staff to treat residents with dignity and respect. Interviews revealed that 11 staff denied the allegation. Among residents, 8 disagreed with the allegation, and 3 agreed. It is noted that 2 of the residents who agreed were hard of hearing, which may have impacted their perception of the incident. Although the allegation may have occurred, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED. No deficiencies were cited. An exit interview was conducted, and a copy of this report was provided to the Administrator.