Complaint·August 15, 2025

The investigation revealed the following: Allegation- Due to neglect, resident was covered in ants/bugs. The details of the complaint alleged that a resident was taken to the hospital due to health issues. Upon admittance, hospital workers noticed the resident to have ants and or bugs crawling on their body. When asked by hospital staff about the pests neither the resident nor staff could explain how the resident had pests on their body. On 8/15/25, from 10:45am-12:00pm, the department interviewed staff (S1-S3) and residents (R1-R3) regarding the allegation. 3 of 3 staff stated that the facility had ant activity, and the ants may have come from the outside and into the room of R1. Staff stated that they went out and bought some ant bait traps as well as sprayed the outside of the facility and in the room of R1 when they were in the hospital to eradicate the problem. S1 provided the department with an invoice of the pest service as well as pictures of the facility being serviced. The department interviewed residents (R1-R3) about the allegation and 2 of 3 residents that were interviewed stated that they have noticed ants in the facility but that the facility had made efforts to get rid of the pests by spraying and laying down ant bait traps. The department reviewed the Maintenance Service Invoice (Dated: 08/09/2025) and pictures of the pest control spraying the exterior of the facility. The department also toured the facility and the residents’ bedrooms and observed ant bait traps throughout the facility but did not observe any visible pests at the time of the visit. Based on interviews conducted and records reviewed, the preponderance of evidence standard has been met. Therefore, the above allegation Due to neglect, resident was covered in ants/bugs, is found to be Substantiated . California Code of Regulations, Title 22, Division (6) and chapter (8) are being cited on the attached LIC 9099D. Note: *Citations that are not cleared by the due date of 08/15/25 will have a $100 fine assessed for each citation until it is cleared. Civil penalties will continue to accrue until Proof of Corrections (POC) is cleared. Deficiency was cleared at the time of the visit. Deficiencies were issued and plans of corrections were discussed. An exit interview was conducted with Leia Joaquin, Administrator, and a hard copy of this Complaint Investigation Report was provided.