complaint·October 3, 2024

Interviews conducted with Admin and three (3) out of three (3) staff revealed that they have not heard or witnessed any staff handled resident in a rough manner. Staff stated that they receive training on Residents Rights on a regular basis and facility has zero tolerance policy on abuse. S1-S2 stated that they never received any report concerning any staff handling residents in a rough manner. S1-S3 denied ever treating any resident aggressively nor handling any resident in a rough manner. FR1 and R2-R4 residents interviewed denied the allegation and indicated that they are satisfied with the services and do not have any concerns. R5 was unable to be interviewed since R5 is currently at the hospital. FR1 and R2-R4 interviewed stated that staff are helpful and assist them whenever they asked. Residents stated that they were never treated aggressively by any staff. Therefore, there was insufficient evidence to corroborate with this allegation. Allegation: Staff spoke inappropriately to resident(s) while in care. It is alleged that a facility staff speaks inappropriately to and makes rude and inappropriate comments to facility residents. Interviews conducted with Admin and three (3) out of three (3) staff revealed that the facility staff do not make inappropriate comments to facility residents and do not speak inappropriately to facility residents. Interviews conducted with four (4) out of five (5) residents revealed that the facility have not made rude and inappropriate comments or spoken to them inappropriately. R5 was unable to be interviewed since R5 is currently at the hospital. FR1 and R2-R4 interviewed residents did not have any concerns, stated that they are satisfied with the services they receive at the facility and stated that staff treat them with respect and do not speak and/ or treat them inappropriately. Based on interviews conducted with facility staff, and facility residents, there was not enough supportive evidence to concur with the reported allegation. Allegation: Licensee is retaining resident(s) with a higher level of care need. It is alleged that the residents here not receiving specialized care in relation to their Dementia / Alzheimer's diagnosis. Interviews conducted with Admin and three (3) out of three (3) staff denied the allegation. Interviews conducted with FR1 and S2-S4 could not corroborate the allegation. Documentation obtained for S1-S2 personnel file staff training annual 8 hour Dementia training date completed 02/10/2024 and S3 annual 8 hours Dementia training date completed 12/21/2024. In addition, all residents interviewed indicated that they feel they receive the required care needed to meet their needs. Per documentation obtained during today's visit, none of the residents are currently diagnosed with Dementia. There is not enough evidence to substantiate. Based on LPA observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegations are found to be UNSUBSTANTIATED . Exit interview was conducted with S1 and a copy of this report was provided.